From the monthly archives:

July 2009

Words of Wisdom from Wooden

July 31, 2009 · 1 comment by Terry Lauter Comp

Some excellent coaches of winning athletic teams are very knowledgeable about how to help people achieve their individual best, highest performance. This makes perfect sense, in that getting an individual to perform at his or her full potential is the first step in creating a winning team. So, I sometimes look to the world of sports to learn a lesson or two on eliciting the best from the individuals that make up teams in the business world. That’s why Coach John Wooden is my “go-to man” on peak performance. wooden

One of Coach Wooden’s favorite maxims speaks to the important distinction between being fair and treating everyone the same. While we are all intent on being fair, it is true that fairness ≠ handling each individual equally. Here’s the maxim:

“Fairness is giving all people the treatment they earn and deserve. It doesn’t mean treating everyone alike.”

Somehow, in a culture where we are concerned about being impartial and politically correct, it seems that we have mistakenly drifted away from holding people accountable for their actions. No matter how often we hear the buzzwords pay for performance, the truth is that most organizations still don’t do it. Since performance matters more than ever, why not take the time now to create an authentic culture of accountability, where at all levels, people are encouraged to hold themselves and others accountable for living the values of the organization.

What do you think? Is it important to have a performance and accountability culture? Can you achieve significant improvements in organizational performance by tuning in to the people on your team, providing meaningful feedback, and rewarding them for their results?

{ 1 comment }

Bad times can make you bitter or better

July 23, 2009 · 2 comments by Terry Lauter Comp

in Business Strategies, Economy, Leadership, Management, Performance Management

I have long been a fan of the “Wizard of Westwood”, Coach John Wooden. The legendary UCLA basketball coach’s phenomenal achievements in basketball probably pale in comparison to his contributions as a teacher and developer of young mens’ character. Wooden still to this day uses maxims or “Woodenisms” to teach important principles of life. One seems particularly fitting for the current economic condition in our society:

“Bad times can make you bitter or better.”

NCAA CONVENTION Doesn’t this capture one of the inherent truths and ultimate “silver linings” that will likely spring up from the downturn of 2008 – 2009? In simple terms, we are personally and as leaders challenged to get better – to improve organizational performance by creating and leveraging improved individual performance. As individuals, we are challenged to make some tough choices and take actions that may have been easier to avoid or ignore in the past. The easy fixes haven’t worked. Giving employees an “E” for effort is simply not effective. Apathy is no way to retain good customers. Low performers are not being helped by allowing them to do and be less than they are capable of.

It’s 2009 and America is in the midst of a recession that has created an unemployment rate nearing double digits. We have two choices: Get bitter or get better. As leaders, we are called to dig deeper, tackle our fears, and do the hard work that others won’t or can’t do. To survive now, and thrive after the recession is over, the choice has essentially narrowed to this: Get better.

Recession or no recession, every day that we’re alive, we must improve, grow, advance. Bitterness and defeat is not a viable choice, is it?

{ 2 comments }

In a Recession: Recognize & Retain Your Star Performers, Part V

July 13, 2009

By now, it’s a foregone conclusion: Top performers should not be taken for granted or lumped into the mix, and then rewarded like the many “average” performers each organization has on the payroll roster. This truism applies even for continuing or enhancing cash compensation components, when many businesses have limited financial resources.
Therefore, savvy leaders are focusing on [...]

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In a Recession: Recognize & Retain Your Star Performers, Part IV

July 10, 2009

Research tells us consistently that top performers outperform average team members by a ratio of at least 3 or 4 to one. If you take a moment to do the math, the implications are simply staggering. How could a prudent leader allow his or her super stars to languish among the troops at a time [...]

In a Recession: Recognize & Retain Your Star Performers, Part III

July 8, 2009

As the economy continues to slowly churn, many organizations have made their cuts, and are now turning their attention to the survivors. While these folks may be glad to have a job, some of the star performers may be waiting for the turn-around to make their get-away. If they haven’t been recognized for their extra [...]

In a Recession: Recognize & Retain Your Star Performers, Part II

July 6, 2009

Last post, we discussed the fact that “pay for performance” or “rewards for results” is still a myth in many segments of corporate America today. While most companies have a vital few who are achieving most of the goals, we are realistically not recognizing and rewarding these individuals in a way that will ensure their [...]

In a Recession: Recognize & Retain Your Star Performers, Part I

July 1, 2009

Most every organization has a group (made up of about 20% of the total population) who delivers 80% of the results. In other words, a few folks make a tremendous difference for the overall success of most every business. But here’s the rub: all too often there is no significant difference in the way we [...]

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July 2009

Words of Wisdom from Wooden

Bad times can make you bitter or better

In a Recession: Recognize & Retain Your Star Performers, Part V

In a Recession: Recognize & Retain Your Star Performers, Part IV

In a Recession: Recognize & Retain Your Star Performers, Part III

In a Recession: Recognize & Retain Your Star Performers, Part II

In a Recession: Recognize & Retain Your Star Performers, Part I

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