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From the monthly archives:

June 2010

Who am I as a leader?

Who are my employees and how do their identities fit in with the company culture and brand?

In a recent “Management by Shared Mindset” article, authors Dave Ulrich and Wendy Ulrich call upon leaders to be “meaning makers” as the economy crawls out of the recession.

“Leadership shifts from an individual to a team game,confidence1 from one person as the great leader to a collection of great leaders, and from a leader who starts with personal self-esteem to a leader who instills self-esteem in others.”

As the recession deepened, leaders were called upon to respond quickly and decisively. They charged forward with boldness, confidence and authenticity– making whatever strategic moves they needed to make to keep their company afloat.

But as we come out of the recession, emotions are running high. Great leaders need to be wary of cemotionalrecessionharging forward, making important and transformational decisions without thinking about how employees, customers and investors will see these choices. This unique, transitional time calls for a different type of leadership that helps individuals see that their work has meaning and value, and that they “belong”.

“Memories outlast recessions,” say Ulrich & Ulrich. “The economic recession may have led to an emotional recession at work. In this emotional recession, leaders need not only to make bold business decisions, they also need to be sensitive to the meanings that comes from how those decisions are made.”

Employees want to know “who am I” and how do I fit in…how do I make a difference?

Laura Schroeder at Compensation Café ties this idea into employee retention: “My suggestion is connection because people who feel personally and professionally connected to a company, to a manager, to a group of colleagues, or to a particular job, are more likely to give more of themselves and less likely to go elsewhere.“

The dollar benefit in giving employees meaning comes down to the ol’ productivity reaction. emotionalrecession2

“Employees with meaning will be more productive, and that productivity will enhance customer experiences and investor confidence,” Ulrich and Ulrich say.

We’d love to know about the leaders that have brought meaning to your work and formed you into the individual you are today. Who comes to mind?

Read the Ulrich’s article at: http://changethis.com/manifesto/71.05.SharedMindset/pdf/71.05.SharedMindset.pdf

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flusteredHere we go again… the same old dilemma.

Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?

Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has to change about those presentations.

…. Then again, I am her supervisor – she should expect this kind of feedback from me right? After all, if it were me – I’d want the feedback.

——————————————————————————-

The fear of confrontation plagues all workplaces – at some point we are all afraid to confront someone with constructive feedback because … well… “What if they don’t like me anymore?” or “It’ll be awkward around that person for weeks.”

Respected business blogger, HR Capitalist, has one thing to say to that: “Man up. Or Woman Up. Give the Feedback.”

LTC agrees, but we don’t want you to have to do it alone.

First, it’s important to keep in mind your role and motive. Your role as a coach is to provide constructive and productive feedback. You are all on the same team and antagonism leads nowhere. Make sure to ask yourself: Are you motivated to help this individual to realize her/his personal and professional development goals? Are your intentions in the best interest of the team member?

And whether you like it or not, giving feedback is going to require you to fight past feelings of insecurity and hesitation. Gone are the days when managers can “wimp out” simply because a conversation might involve some uncomfortable moments. Authentic leaders genuinely care about the individual’s success.

Here are three different but simple suggestions for approaching feedback:

  • Tell the employee you thought about avoiding the conversation but instead you thought it would be to their benefit to provide the assessment. Statements such as “If it were me, I’d want to know from someone who can provide an honest assessment” would be appropriate.
  • Approach the employee with some positive feedback before launching into the constructive. This isn’t to “fluff them up” so they don’t feel blind-sided by the constructive comments, but rather to show that you have genuinely noticed what they are, in fact, doing well.
  • Ask the employee’s permissions for you to give them feedback. The employee may be more likely to listen and respond in a better fashion. It also makes the supervisor more of a team member and less authoritative, allowing communication to flow more naturally.

When you can learn to approach and give feedback in an engaging, constructive and effective way, your employees see you as a leader that can be trusted. The current period of economic recovery offers an important opportunity to assess our coaching and feedback effectiveness, and make some changes. An authentic culture of accountability will be an important competitive advantage when economic recovery is complete. Stay tuned for future blogs on how to navigate through the feedback process itself, once you’re past the initial confrontation.

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