From the category archives:

Business Basics Training

Don’t Let Your Hi-Pots be Derailed!

August 17, 2011 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Management, Performance Development, Performance Feedback, Training

We’ve all seen them…high potential business professionals who at first glance are articulate, polished, passionate, and successful in their demanding career roles. But as you become more familiar (and the outer layers of the onion are peeled back), you discover a potentially “fatal” flaw. You discover that he is known to share conversations held in confidence, and you can assume anything you tell him will soon be public knowledge. Or, he constantly takes credit for successes that aren’t his, while blaming mistakes on others. Or, she is as comfortable lying as she is at telling the truth. While we are all about leveraging one’s strengths, it’s vitally important to identify and confront those weaknesses in high-potential individuals that are “career derailers”—things that if not addressed, will prevent him or her from moving forward in a career and ultimately achieving his/her personal and professional goals.

But, you reason, confronting and correcting a derailer is a tough sell. First of all, as author and Executive Coach Marshall Goldsmith asserts, it’s easy for a successful hi-potential individual to misunderstand a derailer to be something that has contributed to his/her success, instead of seeing that the success is “in spite of” the attribute or lack thereof. Even so, organizations intent on improving performance and building strong leaders won’t be discouraged or thwarted by the difficulty of helping the individual see the flaw. As leaders and coaches of high potential individuals, we understand that we play an important role in not only encouraging team members to use and optimize their strengths, but also find and eliminate career derailers. But how?

One of the most important first steps we’ve learned is to cultivate in each high potential individual an attitude of a “continuous learner”—always open to new ideas, new findings, new ways to improve and grow. If this becomes an organizational value—something that is held up as being core and key to your culture, the high potential team member will be open to ongoing feedback, and appreciative of the chance to learn more about how he or she is perceived by others. Often derailers are most apt to rear their ugly heads in times of stress such as change or transition. So as leaders, we are called to be vigilant during those times especially, and keep the lines of communication open for honest (and immediate!) coaching and feedback.
One more idea for helping your high potential team members: make sure that your coaching conversations focus on the “how” and not just the “what”. In the high- pressure, short term results-orientation of recent years, it’s a no-brainer to talk about goals and bottom-line results. That’s important, but how those things were accomplished is at least equally so. Talk about results, but spend just as much time discussing specific examples of how those goals were attained, tuning into both the positive and negative aspects of the how. Unless you make it clear that “how” matters, some individuals will assume that the results trump the manner of getting there.

Fatal flaws don’t have to be… help your high pots spot them, and move beyond bad habits to the career they have imagined.

Your thoughts?

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Magical Leadership Skills

July 21, 2011 · 0 comments by Matthew Kuratomi

in Business Basics Training, Leadership, Management, Performance Development

This past week many of us have seen the last installment in the Harry Potter movie series. Rowling’s magical story-telling gave us lots to think about for many years. While the movies are intended primarily as entertainment, we thought it would be fun to look back into what Harry Potter has taught us about leadership.

Humility is a major underlying theme in all 7 Harry Potter books. From the moment he was born, Harry was famous and deemed a hero for thwarting the villainous Voldemort from taking over the world. It wasn’t until he was introduced into the wizarding world at 13 that he knew of his fame. From that time, Harry is given constant attention, praise, and ridicule for his popularity. But rather than boasting about his greatness, Harry consistently tended to disregard the conventional wisdom and view himself as the orphan from underneath the stairs.
In leadership, it is tempting to believe that you have superior abilities to others. We can easily think highly of ourselves, and believe our success has resulted from our own merit, hard work, and dedication. However, truly great leaders utilize their strengths in order to serve those around them and help them achieve their own goals, while working toward the common good. They also hesitate to spend an inordinate amount of time thinking about themselves.

Teamwork is another key aspect of the Harry Potter series that J.K. Rowling highlights. It’s repeated over and over again in each book that Harry wants nothing more than to perform the tasks and achieve the goals he set for himself. Once again it was for selfless reasons, as Harry sought to keep his friends from risking their own lives to save him. Even so, none of the major achievements would have been possible without the help he received from his friends.
No matter how much we try, we can never do a job as well as we could with the collaboration of others. Teamwork is critical in both getting multiple perspectives on an issue, and covering all the bases via individual strengths and talents of team members.

Strategy and goals , especially in the last book, were emphasized in the final development of the characters. The trio’s objective to defeat Lord Voldemort was clearly defined and well thought out. The destruction of the horcruxes represented a long-term goal the team sought to achieve, rather than just going headstrong into battle against the man himself. Not only did he execute the plans well, but Harry was able to use his knowledge and limited resources under pressure when things didn’t go according to plan.
It’s imperative that as leaders we are able to set stimulating yet achievable goals for our selves, our company, and those for whom we are responsible for. When the pressure becomes insurmountable, we as leaders must be able to take action and responsibility no matter the outcome. Then, we are wise to evaluate what has happened and what we can learn from the experience.

So there are some valuable lessons that I have taken from the Harry Potter series. I leave you with a quote from Albus Dumbledore – one more lesson for leaders:

“It is our choices that show what we truly are, not our abilities”

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Watch Out for “The Curse of Knowledge”

April 25, 2011

There’s a bug going around.
For decades, this debilitating virus has spread amongst top-level executives. It embeds itself in the brain and starts tampering with the memory immediately.
Without warning, execs lose their ability to remember a time not too long ago when they were fresh and unseasoned. They forget what it was like to [...]

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Think Outside the Buns

February 3, 2011

If you plan to dine at the Cheesecake Factory anytime soon (and why wouldn’t you?), you might want to think about ordering a cheeseburger.
The popular restaurant chain has stepped up its employee training efforts but in some pretty unconventional ways.
According to a recent Workforce Management article, this year the Factory is focusing on interactive games, [...]

Performance Morsel of the Month

January 21, 2011

At a rapidly evolving “Inc 500” company, employees lacked necessary skills to meet the challenge of accelerated organizational growth. LTC helped this company identify training needs and implement simple, “upbeat” and cost-effective means of developing core competencies. A training program focused on teaching employees at all levels about the business yielded a highly focused and [...]

Nobody Ever…

January 20, 2011

Nobody ever burned off 25 pounds in a day.
Nobody ever became a great athlete in one game, match, meet or outing.
No one ever developed a successful marriage in a few days or weeks.
No parent ever succeeded in developing their child’s character in a year.
No one [...]

Canned and Ready or Fresh and Unforgettable?

November 15, 2010

It’s easy to make a run to the store, pick up a can of green beans and slide them on the side of an evening dinner meal.
But we all know that what passes for an adequate meal after a hard day’s work, just doesn’t cut it for a room full of hungry family members on [...]

Nibble On This

October 15, 2010

Performance Morsel of the Week: A large manufacturing organization on the verge of bankruptcy decided to teach employees about the business, set goals and share financial rewards. The impressive results were as follows:

Employees began to think, feel, and act like owners in the business.
Stock value increased from $.10 to $20.00/share.
The company institutionalized the [...]

Don’t let them sink

July 19, 2010

Imagine you’re sliding floaties onto the arms of your 2-year-old daughter, preparing her for the first swim with mommy or daddy. She’s had no swim lessons. So you let her know you’re going to put her in the water to learn.
“I want you to swim to that line, okay sweetie?”
You jump in and stand [...]

Ditch “soft skills” for “core skills”

May 17, 2010

It’s the stuff great leaders are made of.
Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.
But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.
Whether the term “soft skills” was developed with good [...]

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Business Basics Training

Don’t Let Your Hi-Pots be Derailed!

Magical Leadership Skills

Watch Out for “The Curse of Knowledge”

Think Outside the Buns

Performance Morsel of the Month

Nobody Ever…

Canned and Ready or Fresh and Unforgettable?

Nibble On This

Don’t let them sink

Ditch “soft skills” for “core skills”

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