From the category archives:

Business Strategies

Ditch “soft skills” for “core skills”

May 17, 2010 · 1 comment by Terry Lauter Comp

in Business Basics Training, Business Strategies, Employee Communication, Organizational Growth, Performance Development, Training

It’s the stuff great leaders are made of.

Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.

But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.

Whether the term “soft skills” was developed with good intentions or not, our minds lead us to think “soft skills” are unimportant, wishy-washy, lack a means of measurement, and can’t be taught nor developed.

It’s time we throw out this term of “soft skills” and replace it with a term that properly represents these skills that transform technical gurus into great leaders. How about “core skills” or “foundational skills”?

Time after time, we’ve seen that organizations staffed by employees with strong “core skills” are not only the most effective in their professional lives, but they generally thrive in their personal lives, as well.

These skills underlie the very foundation of how employees and executives interact with customers, clients, supervisors, and with each other. Craig may be the best application development manager you’ve ever seen, but when he’s promoted, how is he ever going to lead a team if he lacks conflict management skills? What if he can’t constructively receive feedback?

As Stephen Paskoff writes in a recent Workforce Management blog: “Any respected leader will tell you it’s the ‘soft skills’ that distinguish effective leaders from outstanding operational producers, or, at the management level, distrusted tyrants.”

Think about it – who are the leaders that you look up to right now or in your past? Who are the ones that balance their creative, intellectual or technical skills with their ability to bring people in, listen, motivate, read non-verbals or cooperate? Who are the ones that demonstrate exceptional human relations skills that perfectly complement the other abilities they bring to the table?

Let’s stop demeaning these types of skills as “soft” and instead, as leaders, let’s help our employees develop these foundational skills that can help them become the leaders they want to be.

{ 1 comment }

Throw out performance reviews?

May 7, 2010 · 1 comment by Terry Lauter Comp

in Benefits, Business Strategies, Employee Communication, Employee Surveys, Feedback, Leadership, Organizational Growth, Performance Appraisal, Performance Development, Performance Feedback

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.

So should we throw the baby out with the bathwater? Should the entire process be overthrown?

But wait! Some companies are actually enjoying a great deal of success with their appraisal programs. In fact, a recent American Management Association study of 437 publicly traded companies found that 205 of these had transitioned to more progressive types of performance “development” vs. the standard appraisal process. Those that had, demonstrated the following results:

Increased profits, better cash flows, stronger stock market performance, and higher stock value
Significant gains in financial performance and productivity

Significant sales growth per employee
Lower real growth in numbers of employees

Here’s the key: Providing valid and valuable feedback on performance is a process, not an event. In fact, performance reviews are often despised and vilified not because they are done, but because of the way in which they are accomplished by managers.

Too often, the individuals are poorly trained and the system itself is both ineffective and inefficient. But open and honest feedback on how an individual is doing in their job is something that most individuals actually appreciate having.

Our recommendation would be to adopt a simple, practical tool for measuring performance objectively; and train managers thoroughly, not just on the appraisal system, but on the process of providing ongoing communication and feedback.

We also counsel our clients on teaching individual employees how to receive feedback. This type of preparation is very effective, but can only accomplish the ultimate goal when a genuine culture of trust exists in the work environment.

To read on about “Getting More From Your Appraisal Program” visit: http://www.ltcperformance.com/Getting-Appr-Program.html.

{ 1 comment }

Don’t waste your time and $

April 8, 2010

In the last couple months we’ve talked a lot about employee development and its importance in retaining your top talent. We’ve discussed what you should do to implement employee development into your company; now we want to make sure we help you avoid mistakes in your training initiatives.

The pending danger is that you invest thousands [...]

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Have you heard the rope joke?

April 2, 2010

A rope walked into a bar.

Yes that’s right… a rope.
Rope: “Bartender, get me a drink.”
Bartender: “Sorry buddy, we don’t serve ropes here.”
Discouraged, the rope slithered its way to the road. He sulked, not knowing what he could do next.
Passerby: “Hey buddy, you’re looking down. Can I help you.”
Rope: “Nah, that’s ok. Just a bad [...]

Don’t lose your Queens and Vonns

March 5, 2010

“…Talented people will always have options, regardless of the economy.” –Mary Ann Downey
Did you get that? The war for talent is ever-present. Patriotism is no longer a good enough reason for your top talent to stay put.
Downey demonstrates this in her recent i4cp blog (http://tiny.cc/FqNK4) where she takes a look at Olympians who are [...]

Keep the Hot Ones

February 15, 2010

Whether you see it or not, your organization may be in danger of losing some of its top performers.
So Brandon has been with you six years and his performance ranks among the best. Because of this, you have been able to offer Brandon above average annual salary increases. He also likes working for you.
However, when [...]

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

THEY shoot…and they SCORE!

December 1, 2009

Goalsharing works. It is not the “Program of the Month.” It is a way of being – a proven process for helping organizations to not only survive but also to thrive in a rapidly changing environment.
Goalsharing is a means of working smart that engages and rewards employees for continuous improvement. Over time, it transitions [...]

Time for a Compensation Check-up?

October 30, 2009

How can you tell if your Compensation Program is working?
The first clue is whether or not the organization is meeting its short and long-term financial goals. Even in these tough economic times, financial performance provides some good clues.
If not, SYMPTOMS might include:
1.    Difficultly attracting/retaining your TOP performers, while less productive ones “stay put.”
2.    Lack of focus from employees [...]

Bad times can make you bitter or better

July 23, 2009

I have long been a fan of the “Wizard of Westwood”, Coach John Wooden. The legendary UCLA basketball coach’s phenomenal achievements in basketball probably pale in comparison to his contributions as a teacher and developer of young mens’ character. Wooden still to this day uses maxims or “Woodenisms” to teach important principles of life. One seems [...]

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Business Strategies

Ditch “soft skills” for “core skills”

Throw out performance reviews?

Don’t waste your time and $

Have you heard the rope joke?

Don’t lose your Queens and Vonns

Keep the Hot Ones

To Leave or Not to Leave? That is the question.

THEY shoot…and they SCORE!

Time for a Compensation Check-up?

Bad times can make you bitter or better

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