From the category archives:

Employee Communication

Don’t let them sink

July 19, 2010 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Performance Development, Training, Uncategorized

Imagine you’re sliding floaties onto the arms of your 2-year-old daughter, preparing her for the first swim with mommy or daddy. She’s had no swim lessons. So you let her know you’re going to put her in the water to learn.

“I want you to swim to that line, okay sweetie?”

You jump in and stand in the shallow end just a few feet away. Your daughter plops in the water. Instinctively, she begins to kick her legs to stay afloat. You have a smile on your face…. waiting for your child to swim her first few feet. She doesn’t get any closer… she’s just kicking.

After an hour’s time, you give up.

“Next time you have to swim to daddy,” you tell her on the drive home.

Sounds mean, heartless and downright senseless, doesn’t it? We would never send our own children into an unknown, challenging environment without coaching them through. So, why is it that we don’t recognize that sending employees into a challenging environment without any support along the way is like setting them up for failure?

“About half of the organizations out there don’t pay attention to managers’ coaching conversations for goal setting. I think it is safe to assume that efforts to promote coaching and feedback likely get similar levels of attention in these organizations,” says Chris Bergeron at Salary.com.

If you really care about the people you lead, you don’t throw them in the pool and let them sink, do you? If you can’t quite relate to the father-daughter swim experience, how about:

Going to a class on the first day and then showing up at the final exam.
Showing up for your first basketball practice. Then coach cancels practice and conditioning until the first game.
Showing up for a personal training appointment, only to find a note waiting for you that reads: “Your weigh-in will be in five weeks, see you there.”

Your employees likely have competent skill sets, independent minds and motivation to contribute to the success of the business. They have the resources. But where’s the substance between goal setting and the review process?

Coaching is the most important variable in the performance process. Bergeron gives these tips to for moving “coaching” to the forefront of performance management:

Coaching starts with senior executive sponsorship
Create explicit expectations for the coaching conversation for all employees
Finally, identify your best coaches and hold them up as examples to the rest of the organization

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Ditch awkward avoidance for authenticity

June 10, 2010 · 1 comment by Terry Lauter Comp

in Employee Communication, Feedback, Leadership, Organizational Growth, Performance Development, Uncategorized

Here we go again… the same old dilemma.

Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?

Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has to change about those presentations.

…. Then again, I am her supervisor – she should expect this kind of feedback from me right? After all, if it were me – I’d want the feedback.

——————————————————————————-

The fear of confrontation plagues all workplaces – at some point we are all afraid to confront someone with constructive feedback because … well… “What if they don’t like me anymore?” or “It’ll be awkward around that person for weeks.”

Respected business blogger, HR Capitalist, has one thing to say to that: “Man up. Or Woman Up. Give the Feedback.”

LTC agrees, but we don’t want you to have to do it alone.

First, it’s important to keep in mind your role and motive. Your role as a coach is to provide constructive and productive feedback. You are all on the same team and antagonism leads nowhere. Make sure to ask yourself: Are you motivated to help this individual to realize her/his personal and professional development goals? Are your intentions in the best interest of the team member?

And whether you like it or not, giving feedback is going to require you to fight past feelings of insecurity and hesitation. Gone are the days when managers can “wimp out” simply because a conversation might involve some uncomfortable moments. Authentic leaders genuinely care about the individual’s success.

Here are three different but simple suggestions for approaching feedback:

Tell the employee you thought about avoiding the conversation but instead you thought it would be to their benefit to provide the assessment. Statements such as “If it were me, I’d want to know from someone who can provide an honest assessment” would be appropriate.
Approach the employee with some positive feedback before launching into the constructive. This isn’t to “fluff them up” so they don’t feel blind-sided by the constructive comments, but rather to show that you have genuinely noticed what they are, in fact, doing well.
Ask the employee’s permissions for you to give them feedback. The employee may be more likely to listen and respond in a better fashion. It also makes the supervisor more of a team member and less authoritative, allowing communication to flow more naturally.

When you can learn to approach and give feedback in an engaging, constructive and effective way, your employees see you as a leader that can be trusted. The current period of economic recovery offers an important opportunity to assess our coaching and feedback effectiveness, and make some changes. An authentic culture of accountability will be an important competitive advantage when economic recovery is complete. Stay tuned for future blogs on how to navigate through the feedback process itself, once you’re past the initial confrontation.

{ 1 comment }

Ditch “soft skills” for “core skills”

May 17, 2010

It’s the stuff great leaders are made of.
Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.
But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.
Whether the term “soft skills” was developed with good [...]

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Throw out performance reviews?

May 7, 2010

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.
So should we throw the baby out [...]

Don’t waste your time and $

April 8, 2010

In the last couple months we’ve talked a lot about employee development and its importance in retaining your top talent. We’ve discussed what you should do to implement employee development into your company; now we want to make sure we help you avoid mistakes in your training initiatives.

The pending danger is that you invest thousands [...]

Don’t lose your Queens and Vonns

March 5, 2010

“…Talented people will always have options, regardless of the economy.” –Mary Ann Downey
Did you get that? The war for talent is ever-present. Patriotism is no longer a good enough reason for your top talent to stay put.
Downey demonstrates this in her recent i4cp blog (http://tiny.cc/FqNK4) where she takes a look at Olympians who are [...]

Keep the Hot Ones

February 15, 2010

Whether you see it or not, your organization may be in danger of losing some of its top performers.
So Brandon has been with you six years and his performance ranks among the best. Because of this, you have been able to offer Brandon above average annual salary increases. He also likes working for you.
However, when [...]

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

Bathing and motivation: Recommended daily

January 6, 2010

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” - Zig Ziglar
There’s no better time than the beginning of the year to assess your employees’ motivation. Recent studies have shown employee engagement levels are down. No surprise there, but the surprises will hit when employees [...]

Get real! (With Your Employees)

December 9, 2009

“When people honor each other, there is a trust established that leads to synergy, interdependence, and deep respect. Both parties make decisions and choices based on what is right, what is best, what is valued most highly. -Blaine Lee
It’s time to get real. Employees want authenticity, not manipulation.
The recession won’t last much [...]

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Employee Communication

Don’t let them sink

Ditch awkward avoidance for authenticity

Ditch “soft skills” for “core skills”

Throw out performance reviews?

Don’t waste your time and $

Don’t lose your Queens and Vonns

Keep the Hot Ones

To Leave or Not to Leave? That is the question.

Bathing and motivation: Recommended daily

Get real! (With Your Employees)

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