From the category archives:

Employee Communication

Don’t Let Your Hi-Pots be Derailed!

August 17, 2011 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Management, Performance Development, Performance Feedback, Training

We’ve all seen them…high potential business professionals who at first glance are articulate, polished, passionate, and successful in their demanding career roles. But as you become more familiar (and the outer layers of the onion are peeled back), you discover a potentially “fatal” flaw. You discover that he is known to share conversations held in confidence, and you can assume anything you tell him will soon be public knowledge. Or, he constantly takes credit for successes that aren’t his, while blaming mistakes on others. Or, she is as comfortable lying as she is at telling the truth. While we are all about leveraging one’s strengths, it’s vitally important to identify and confront those weaknesses in high-potential individuals that are “career derailers”—things that if not addressed, will prevent him or her from moving forward in a career and ultimately achieving his/her personal and professional goals.

But, you reason, confronting and correcting a derailer is a tough sell. First of all, as author and Executive Coach Marshall Goldsmith asserts, it’s easy for a successful hi-potential individual to misunderstand a derailer to be something that has contributed to his/her success, instead of seeing that the success is “in spite of” the attribute or lack thereof. Even so, organizations intent on improving performance and building strong leaders won’t be discouraged or thwarted by the difficulty of helping the individual see the flaw. As leaders and coaches of high potential individuals, we understand that we play an important role in not only encouraging team members to use and optimize their strengths, but also find and eliminate career derailers. But how?

One of the most important first steps we’ve learned is to cultivate in each high potential individual an attitude of a “continuous learner”—always open to new ideas, new findings, new ways to improve and grow. If this becomes an organizational value—something that is held up as being core and key to your culture, the high potential team member will be open to ongoing feedback, and appreciative of the chance to learn more about how he or she is perceived by others. Often derailers are most apt to rear their ugly heads in times of stress such as change or transition. So as leaders, we are called to be vigilant during those times especially, and keep the lines of communication open for honest (and immediate!) coaching and feedback.
One more idea for helping your high potential team members: make sure that your coaching conversations focus on the “how” and not just the “what”. In the high- pressure, short term results-orientation of recent years, it’s a no-brainer to talk about goals and bottom-line results. That’s important, but how those things were accomplished is at least equally so. Talk about results, but spend just as much time discussing specific examples of how those goals were attained, tuning into both the positive and negative aspects of the how. Unless you make it clear that “how” matters, some individuals will assume that the results trump the manner of getting there.

Fatal flaws don’t have to be… help your high pots spot them, and move beyond bad habits to the career they have imagined.

Your thoughts?

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Engagement is a Battlefield

June 8, 2011 · 0 comments by Terry Lauter Comp

in Business Strategies, Employee Communication, Leadership, Management, Organizational Growth

You like Connie. You hired her for her spunk, her experience and her evident do-not-settle attitude. But lately Connie doesn’t seem herself. Her reports seem incomplete, her presentations are dry and even worse, her attitude has lost its luster.

As you rack your brain, you try to figure it out. Does she want more pay? Is it a personal relationship problem? Is it you?

And what about Roy? What the heck is going on with Roy? You’ve received some complaints from customers that he has failed to return their inquiries. That’s not like him at all.

So what’s his deal? Does he want more pay? Doubtful, he just received a raise that he seemed pleased with. Since he recently seems almost withdrawn, you’re starting to worry about that major project you put him in charge of a few weeks ago.

After some discussion with other department managers, you all realize what’s truly plaguing the company: disengagement.

Darth Vader, Mordor, Lord Voldemort, Lex Luther. and Disengagement. Yes, disengagement is to your company’s culture and success as any of these dark villains is to the characters they seek to destroy.

We’re not going to sit here and tell you that transforming a disengaged workforce into a motivated and productive movement is easy. Employee engagement is a battlefield but it has to be one that you are willing to take on for the well-being of your team and company.

First take a look at this World at Work video on Employee Engagement.

Consultant Max Caldwell of Towers Watson defines the traditional model of engagement (the degree to which people bring extra degrees of effort and productivity to their jobs) as the following:

rational engagement - do I feel rationally connected to the company?
emotional engagement - do I feel proud of the company?
motivational engagement – do I feel like going the extra mile?

There are all types of obstacles that interfere with the daily lives of your employees – they can be professional or personal. Examples: Sales are down for two months in a row, slowly chipping away employees’ pride in their product. Connie, who just had a baby, is struggling to keep up with her presentations. Negative feedback from her supervisor for the last two has her doubting if she’s cut out to be a mother and still hold on to her desired career path.

Life happens. But healthy high-performance companies realize that the engagement mix includes a number of factors: healthy employer-employee relationships, co-worker relationships, clarity about goals and work expectations. They also realize that they need to equip their employees with the tools they need to be engaged and recognize the importance of a collaborative, healthy environment.

One practical step Caldwell gives is allowing employees to understand possible career paths and opportunities.

In our experience, we’ve seen time and time again that engagement is revived when human beings feel they can make a difference. If sales are slipping, then get the team involved and get them to start communicating their unique ideas for boosting sales. If Connie doubts her future career success because of her new parenthood, dialogue about the tools she needs to have a better transition as a working mother. Assure her that her place and work there makes a difference and then discover together how you can establish a healthy relationship.

Engagement is a battlefield. You’re in a battle for professional minds and souls here. There’s no simple magic wand trick or inspirational speaker that you can hire to change the tide. So arm yourself against distractions and obstacles and go right to the source - your people - to put together a plan of action.

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The Missing Link

June 7, 2011

“I want them to be scared of me.”

Yep… these are the words we heard come from a company leader just last week. He wants his staff to fear him…. it’s nothing we haven’t heard before and yet it baffles us everytime.
To those bosses and supervisors who lead by intimidation, we’d like to ask [...]

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Managers: Sticky or Stinky? Your choice.

April 26, 2011

You’ve worked tirelessly for the last three weeks, crafting, tossing, revamping and tweaking your message. Sales are slowly falling and motivation is dangling. If your team is going to grab onto this project and run with it, the message has got to STICK.
Fast forward one day, and picture yourself in that conference room. As you [...]

Watch Out for “The Curse of Knowledge”

April 25, 2011

There’s a bug going around.
For decades, this debilitating virus has spread amongst top-level executives. It embeds itself in the brain and starts tampering with the memory immediately.
Without warning, execs lose their ability to remember a time not too long ago when they were fresh and unseasoned. They forget what it was like to [...]

Like a Game of Telephone

April 19, 2011

Only in a game of telephone can the phrase “I did an extra lap in the pool” become “I dropped my phone in a pink toilette.”
It’s funny when it happens at a kid’s birthday party, but the last thing you want is your company’s new mission statement or announcement about financial earnings to get distorted [...]

Sometimes Less Really Is More

April 11, 2011

As we come off the back-end of a recession that left many companies struggling to regain their place in the market, it seems that more and more organizations are having to do more with less. Less money, less people and less resources.
In this type of culture where dollars need to be stretched, hours need [...]

Spring Fever Sets In

March 31, 2011

The New Year excitement has worn off now and anticipation of spring is settling in.
Is it just us or does spring bring with it a sense of optimism? Maybe it’s the warmth, the flowers sprouting, the exciting outdoor soccer games or the promise of summer vacation around the corner.
With all this goodness floating [...]

“Earl” Hits an HR Heartstring

March 7, 2011

If it’s a Friends episode, chances are you’ve seen it. And if George Costanza was in it, how could you have missed it?
Actor Jason Alexander (aka George of Seinfeld) plays a supply manager named Earl who is just about ready to give up on life. What seems to bother Earl most is his unnoticeable existence [...]

Two is Better Than One

January 25, 2011

MORE THAN half of workers polled for a Monster.com survey said they would make work more of a priority in 2011. And 42% of surveyors were hopeful about the New Year in relation to their work life.
The numbers aren’t perfect, but they are looking up. So, what to do with all this optimism?
Four [...]

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Employee Communication

Don’t Let Your Hi-Pots be Derailed!

Engagement is a Battlefield

The Missing Link

Managers: Sticky or Stinky? Your choice.

Watch Out for “The Curse of Knowledge”

Like a Game of Telephone

Sometimes Less Really Is More

Spring Fever Sets In

“Earl” Hits an HR Heartstring

Two is Better Than One

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