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Feedback

Think Outside the Buns

February 3, 2011 · 0 comments by Terry Lauter Comp

in Business Basics Training, Feedback, Leadership, Management, Performance Development, Performance Feedback, Performance Management, Uncategorized

If you plan to dine at the Cheesecake Factory anytime soon (and why wouldn’t you?), you might want to think about ordering a cheeseburger.

The popular restaurant chain has stepped up its employee training efforts but in some pretty unconventional ways.

According to a recent Workforce Management article, this year the Factory is focusing on interactive games, “including a simulation tool for building the ‘perfect hamburger.’”

The burger-building aside, we do applaud The Cheesecake Factory for 1. focusing on the importance of training and performance development and 2. Thinking outside the buns (errrrr… we mean box).

As you know, employee development is an issue we take seriously at LTC. And we’re starting to see some glimmers of hope.

The article notes that U.S. companies have upped their training staff - for the first time in 3 years! according to The Corporate Learning Factbook 2011. (Click here to read the article).

“The average increase was 6 percent to 5.3 staff members for every 1,000 learners,” the article says.

If past staff training and development programs have left a bad taste in your mouth, then dig a little deeper. Maybe sitting in a dark classroom with a Powerpoint presentation isn’t how your employees will best continue to grow and develop this next year. And maybe an hour-long role-play exercise is not going to stick when an employee returns from a two-week vacation in the spring.

And another thing, The Cheesecake Factory training doesn’t stop in the training room either.

“Hands-on, employee-driven learning is followed by coaching and performance feedback. In addition to rapidly training 30,000 hourly workers, the program provides managers with new tools to observe behaviors and reinforce learning immediately…” the article states.

As training budgets grow or unfreeze we encourage other companies to take a lesson from The Cheesecake Factory. Think outside the box about training and remember, it is a process that involves year-round coaching and feedback.

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Seeking: The Courageous

December 20, 2010 · 0 comments by Terry Lauter Comp

in Feedback, Leadership, Management

Superman. Batman. Jason Bourne. Wonder Woman. Harry Potter. Indiana Jones.

There’s a reason why these Blockbuster heroes break theater records generation after generation. We admire courage. We’re captivated by leaders who - when faced with a seemingly-impossible mission - will do what it takes to save the world, their friends or their loved ones.

What about their employees?

Suppose a movie was made about our nation’s business managers. According to a recent World at Work study and report, we shouldn’t anticipate a story of courage.

“The top challenge faced by organizations is managers’ inability to have difficult performance discussions.”

Only 28-percent of responding organizations felt their managers focus on having effective performance conversations, as opposed to just filling out the review forms and being done with it.

The study didn’t go into any detail as to why, but we can make at least one educated guess. Confrontation isn’t anybody’s cup of tea. Conflict avoidance always has and will continue to be a behavior that plagues workplaces.

But when it’s coming from the top and permeates the rest of the company, that’s when there’s a real problem. Effective communication needs to start at the upper levels.

What kind of communication are you engaged in with your employees? The key word is engaged. As in, two way. Candid. Honest. And a bit gutsy if need be.

Being a leader is about demonstrating the courage to do what’s right and to do what is beneficial to the company, despite personal risk or discomfort. Leaders take stands to resolve important issues.

“Confront tough issues head on. In the long run, no one benefits by ignoring issues that must be addressed and resolved. You show respect and concern for people by confronting hard issues, not by ignoring them.” - Successful Manager’s Handbook

We’re coming up on a New Year. What unresolved employee/interpersonal issues have been resting on your shoulders for the last several months?

Take some time to analyze those issues and the potential benefits to resolving them. What would be the worst-case scenario if you confronted each of those issues? Would the employee storm out and quit? Would it change anything? Or would they appreciate your feedback and honesty?

Remember, be realistic.

And once you’ve decided to confront certain issues - strap on your Superman (or Superwoman) suit and take charge as the leader you were hired to be.

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Keep it Perky

October 14, 2010

Fancy travel. A VIP parking spot. Fruit baskets. What perks are you offering your employees?
MEANINGFUL perks matter when it comes to attracting and retaining top talent, especially in the current financial environment.
Problem: Rewards like executive parking, first class air travel and country club memberships often create or expand the gulf between employees and their [...]

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Tune In Before They Tune You Out

September 30, 2010

When’s the last time you sat down and listened? We mean, really listened. Not to the music on your iPhone or the 5 o’clock news or to the presentation given in yesterday’s board room.
Hopefully you were listening to that presentation…
But what we really mean is, when’s the last time you listened to your employees?
We’re not [...]

Are You Popular and Why?

September 17, 2010

What Kris Dunn expected to result in a popularity poll, turned out to be a successful measure of a managerial success.
Suppose the majority of employees in a company secretly wanted YOU to be their manager.
Once you’ve cleared the celebratory thought bubbles from above your head, take a look at Dunn’s column [...]

Ditch awkward avoidance for authenticity

June 10, 2010

Here we go again… the same old dilemma.
Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?
Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has [...]

Throw out performance reviews?

May 7, 2010

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.
So should we throw the baby out [...]

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

Bathing and motivation: Recommended daily

January 6, 2010

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” - Zig Ziglar
There’s no better time than the beginning of the year to assess your employees’ motivation. Recent studies have shown employee engagement levels are down. No surprise there, but the surprises will hit when employees [...]

Get real! (With Your Employees)

December 9, 2009

“When people honor each other, there is a trust established that leads to synergy, interdependence, and deep respect. Both parties make decisions and choices based on what is right, what is best, what is valued most highly. -Blaine Lee
It’s time to get real. Employees want authenticity, not manipulation.
The recession won’t last much [...]

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Feedback

Think Outside the Buns

Seeking: The Courageous

Keep it Perky

Tune In Before They Tune You Out

Are You Popular and Why?

Ditch awkward avoidance for authenticity

Throw out performance reviews?

To Leave or Not to Leave? That is the question.

Bathing and motivation: Recommended daily

Get real! (With Your Employees)

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