From the category archives:

Feedback

Ditch awkward avoidance for authenticity

June 10, 2010 · 1 comment by Terry Lauter Comp

in Employee Communication, Feedback, Leadership, Organizational Growth, Performance Development, Uncategorized

Here we go again… the same old dilemma.

Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?

Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has to change about those presentations.

…. Then again, I am her supervisor – she should expect this kind of feedback from me right? After all, if it were me – I’d want the feedback.

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The fear of confrontation plagues all workplaces – at some point we are all afraid to confront someone with constructive feedback because … well… “What if they don’t like me anymore?” or “It’ll be awkward around that person for weeks.”

Respected business blogger, HR Capitalist, has one thing to say to that: “Man up. Or Woman Up. Give the Feedback.”

LTC agrees, but we don’t want you to have to do it alone.

First, it’s important to keep in mind your role and motive. Your role as a coach is to provide constructive and productive feedback. You are all on the same team and antagonism leads nowhere. Make sure to ask yourself: Are you motivated to help this individual to realize her/his personal and professional development goals? Are your intentions in the best interest of the team member?

And whether you like it or not, giving feedback is going to require you to fight past feelings of insecurity and hesitation. Gone are the days when managers can “wimp out” simply because a conversation might involve some uncomfortable moments. Authentic leaders genuinely care about the individual’s success.

Here are three different but simple suggestions for approaching feedback:

Tell the employee you thought about avoiding the conversation but instead you thought it would be to their benefit to provide the assessment. Statements such as “If it were me, I’d want to know from someone who can provide an honest assessment” would be appropriate.
Approach the employee with some positive feedback before launching into the constructive. This isn’t to “fluff them up” so they don’t feel blind-sided by the constructive comments, but rather to show that you have genuinely noticed what they are, in fact, doing well.
Ask the employee’s permissions for you to give them feedback. The employee may be more likely to listen and respond in a better fashion. It also makes the supervisor more of a team member and less authoritative, allowing communication to flow more naturally.

When you can learn to approach and give feedback in an engaging, constructive and effective way, your employees see you as a leader that can be trusted. The current period of economic recovery offers an important opportunity to assess our coaching and feedback effectiveness, and make some changes. An authentic culture of accountability will be an important competitive advantage when economic recovery is complete. Stay tuned for future blogs on how to navigate through the feedback process itself, once you’re past the initial confrontation.

{ 1 comment }

Throw out performance reviews?

May 7, 2010 · 1 comment by Terry Lauter Comp

in Benefits, Business Strategies, Employee Communication, Employee Surveys, Feedback, Leadership, Organizational Growth, Performance Appraisal, Performance Development, Performance Feedback

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.

So should we throw the baby out with the bathwater? Should the entire process be overthrown?

But wait! Some companies are actually enjoying a great deal of success with their appraisal programs. In fact, a recent American Management Association study of 437 publicly traded companies found that 205 of these had transitioned to more progressive types of performance “development” vs. the standard appraisal process. Those that had, demonstrated the following results:

Increased profits, better cash flows, stronger stock market performance, and higher stock value
Significant gains in financial performance and productivity

Significant sales growth per employee
Lower real growth in numbers of employees

Here’s the key: Providing valid and valuable feedback on performance is a process, not an event. In fact, performance reviews are often despised and vilified not because they are done, but because of the way in which they are accomplished by managers.

Too often, the individuals are poorly trained and the system itself is both ineffective and inefficient. But open and honest feedback on how an individual is doing in their job is something that most individuals actually appreciate having.

Our recommendation would be to adopt a simple, practical tool for measuring performance objectively; and train managers thoroughly, not just on the appraisal system, but on the process of providing ongoing communication and feedback.

We also counsel our clients on teaching individual employees how to receive feedback. This type of preparation is very effective, but can only accomplish the ultimate goal when a genuine culture of trust exists in the work environment.

To read on about “Getting More From Your Appraisal Program” visit: http://www.ltcperformance.com/Getting-Appr-Program.html.

{ 1 comment }

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

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Bathing and motivation: Recommended daily

January 6, 2010

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” - Zig Ziglar
There’s no better time than the beginning of the year to assess your employees’ motivation. Recent studies have shown employee engagement levels are down. No surprise there, but the surprises will hit when employees [...]

Get real! (With Your Employees)

December 9, 2009

“When people honor each other, there is a trust established that leads to synergy, interdependence, and deep respect. Both parties make decisions and choices based on what is right, what is best, what is valued most highly. -Blaine Lee
It’s time to get real. Employees want authenticity, not manipulation.
The recession won’t last much [...]

In a Recession: Recognize & Retain Your Star Performers, Part IV

July 10, 2009

Research tells us consistently that top performers outperform average team members by a ratio of at least 3 or 4 to one. If you take a moment to do the math, the implications are simply staggering. How could a prudent leader allow his or her super stars to languish among the troops at a time [...]

In a Recession: Recognize & Retain Your Star Performers, Part II

July 6, 2009

Last post, we discussed the fact that “pay for performance” or “rewards for results” is still a myth in many segments of corporate America today. While most companies have a vital few who are achieving most of the goals, we are realistically not recognizing and rewarding these individuals in a way that will ensure their [...]

Seize the Moment!

April 15, 2009

I remembered recently an interesting conversation with a colleague after a training session. The discussion centered around a particular employee in a key position who was repeatedly demonstrating poor human relations skills in interactions with others internally, and even with external clients and vendors. When I asked my friend what she did in the situation [...]

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Feedback

Ditch awkward avoidance for authenticity

Throw out performance reviews?

To Leave or Not to Leave? That is the question.

Bathing and motivation: Recommended daily

Get real! (With Your Employees)

In a Recession: Recognize & Retain Your Star Performers, Part IV

In a Recession: Recognize & Retain Your Star Performers, Part II

Seize the Moment!

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