From the category archives:

Organizational Growth

Leading in the “emotional recession”

June 18, 2010 · 1 comment by Terry Lauter Comp

in Leadership, Management, Organizational Growth, Performance Development, Performance Feedback

Who am I as a leader?

Who are my employees and how do their identities fit in with the company culture and brand?

In a recent “Management by Shared Mindset” article, authors Dave Ulrich and Wendy Ulrich call upon leaders to be “meaning makers” as the economy crawls out of the recession.

“Leadership shifts from an individual to a team game, from one person as the great leader to a collection of great leaders, and from a leader who starts with personal self-esteem to a leader who instills self-esteem in others.”

As the recession deepened, leaders were called upon to respond quickly and decisively. They charged forward with boldness, confidence and authenticity– making whatever strategic moves they needed to make to keep their company afloat.

But as we come out of the recession, emotions are running high. Great leaders need to be wary of charging forward, making important and transformational decisions without thinking about how employees, customers and investors will see these choices. This unique, transitional time calls for a different type of leadership that helps individuals see that their work has meaning and value, and that they “belong”.

“Memories outlast recessions,” say Ulrich & Ulrich. “The economic recession may have led to an emotional recession at work. In this emotional recession, leaders need not only to make bold business decisions, they also need to be sensitive to the meanings that comes from how those decisions are made.”

Employees want to know “who am I” and how do I fit in…how do I make a difference?

Laura Schroeder at Compensation Café ties this idea into employee retention: “My suggestion is connection because people who feel personally and professionally connected to a company, to a manager, to a group of colleagues, or to a particular job, are more likely to give more of themselves and less likely to go elsewhere.“

The dollar benefit in giving employees meaning comes down to the ol’ productivity reaction.

“Employees with meaning will be more productive, and that productivity will enhance customer experiences and investor confidence,” Ulrich and Ulrich say.

We’d love to know about the leaders that have brought meaning to your work and formed you into the individual you are today. Who comes to mind?

Read the Ulrich’s article at: http://changethis.com/manifesto/71.05.SharedMindset/pdf/71.05.SharedMindset.pdf

{ 1 comment }

Ditch awkward avoidance for authenticity

June 10, 2010 · 1 comment by Terry Lauter Comp

in Employee Communication, Feedback, Leadership, Organizational Growth, Performance Development, Uncategorized

Here we go again… the same old dilemma.

Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?

Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has to change about those presentations.

…. Then again, I am her supervisor – she should expect this kind of feedback from me right? After all, if it were me – I’d want the feedback.

——————————————————————————-

The fear of confrontation plagues all workplaces – at some point we are all afraid to confront someone with constructive feedback because … well… “What if they don’t like me anymore?” or “It’ll be awkward around that person for weeks.”

Respected business blogger, HR Capitalist, has one thing to say to that: “Man up. Or Woman Up. Give the Feedback.”

LTC agrees, but we don’t want you to have to do it alone.

First, it’s important to keep in mind your role and motive. Your role as a coach is to provide constructive and productive feedback. You are all on the same team and antagonism leads nowhere. Make sure to ask yourself: Are you motivated to help this individual to realize her/his personal and professional development goals? Are your intentions in the best interest of the team member?

And whether you like it or not, giving feedback is going to require you to fight past feelings of insecurity and hesitation. Gone are the days when managers can “wimp out” simply because a conversation might involve some uncomfortable moments. Authentic leaders genuinely care about the individual’s success.

Here are three different but simple suggestions for approaching feedback:

Tell the employee you thought about avoiding the conversation but instead you thought it would be to their benefit to provide the assessment. Statements such as “If it were me, I’d want to know from someone who can provide an honest assessment” would be appropriate.
Approach the employee with some positive feedback before launching into the constructive. This isn’t to “fluff them up” so they don’t feel blind-sided by the constructive comments, but rather to show that you have genuinely noticed what they are, in fact, doing well.
Ask the employee’s permissions for you to give them feedback. The employee may be more likely to listen and respond in a better fashion. It also makes the supervisor more of a team member and less authoritative, allowing communication to flow more naturally.

When you can learn to approach and give feedback in an engaging, constructive and effective way, your employees see you as a leader that can be trusted. The current period of economic recovery offers an important opportunity to assess our coaching and feedback effectiveness, and make some changes. An authentic culture of accountability will be an important competitive advantage when economic recovery is complete. Stay tuned for future blogs on how to navigate through the feedback process itself, once you’re past the initial confrontation.

{ 1 comment }

Ditch “soft skills” for “core skills”

May 17, 2010

It’s the stuff great leaders are made of.
Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.
But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.
Whether the term “soft skills” was developed with good [...]

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Throw out performance reviews?

May 7, 2010

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.
So should we throw the baby out [...]

Don’t waste your time and $

April 8, 2010

In the last couple months we’ve talked a lot about employee development and its importance in retaining your top talent. We’ve discussed what you should do to implement employee development into your company; now we want to make sure we help you avoid mistakes in your training initiatives.

The pending danger is that you invest thousands [...]

Have you heard the rope joke?

April 2, 2010

A rope walked into a bar.

Yes that’s right… a rope.
Rope: “Bartender, get me a drink.”
Bartender: “Sorry buddy, we don’t serve ropes here.”
Discouraged, the rope slithered its way to the road. He sulked, not knowing what he could do next.
Passerby: “Hey buddy, you’re looking down. Can I help you.”
Rope: “Nah, that’s ok. Just a bad [...]

Company pumps blood through employees’ veins

March 8, 2010

Treena began to feel very weak. Parts of her body began to feel tired and achy. She had stopped receiving the stimulation and life source she needed to go on, losing the ability to make any company decisions or fulfill job duties.
She felt as if her system was about to shut [...]

Don’t lose your Queens and Vonns

March 5, 2010

“…Talented people will always have options, regardless of the economy.” –Mary Ann Downey
Did you get that? The war for talent is ever-present. Patriotism is no longer a good enough reason for your top talent to stay put.
Downey demonstrates this in her recent i4cp blog (http://tiny.cc/FqNK4) where she takes a look at Olympians who are [...]

Keep the Hot Ones

February 15, 2010

Whether you see it or not, your organization may be in danger of losing some of its top performers.
So Brandon has been with you six years and his performance ranks among the best. Because of this, you have been able to offer Brandon above average annual salary increases. He also likes working for you.
However, when [...]

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

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Organizational Growth

Leading in the “emotional recession”

Ditch awkward avoidance for authenticity

Ditch “soft skills” for “core skills”

Throw out performance reviews?

Don’t waste your time and $

Have you heard the rope joke?

Company pumps blood through employees’ veins

Don’t lose your Queens and Vonns

Keep the Hot Ones

To Leave or Not to Leave? That is the question.

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