From the category archives:

Organizational Growth

Engagement is a Battlefield

June 8, 2011 · 0 comments by Terry Lauter Comp

in Business Strategies, Employee Communication, Leadership, Management, Organizational Growth

You like Connie. You hired her for her spunk, her experience and her evident do-not-settle attitude. But lately Connie doesn’t seem herself. Her reports seem incomplete, her presentations are dry and even worse, her attitude has lost its luster.

As you rack your brain, you try to figure it out. Does she want more pay? Is it a personal relationship problem? Is it you?

And what about Roy? What the heck is going on with Roy? You’ve received some complaints from customers that he has failed to return their inquiries. That’s not like him at all.

So what’s his deal? Does he want more pay? Doubtful, he just received a raise that he seemed pleased with. Since he recently seems almost withdrawn, you’re starting to worry about that major project you put him in charge of a few weeks ago.

After some discussion with other department managers, you all realize what’s truly plaguing the company: disengagement.

Darth Vader, Mordor, Lord Voldemort, Lex Luther. and Disengagement. Yes, disengagement is to your company’s culture and success as any of these dark villains is to the characters they seek to destroy.

We’re not going to sit here and tell you that transforming a disengaged workforce into a motivated and productive movement is easy. Employee engagement is a battlefield but it has to be one that you are willing to take on for the well-being of your team and company.

First take a look at this World at Work video on Employee Engagement.

Consultant Max Caldwell of Towers Watson defines the traditional model of engagement (the degree to which people bring extra degrees of effort and productivity to their jobs) as the following:

rational engagement - do I feel rationally connected to the company?
emotional engagement - do I feel proud of the company?
motivational engagement – do I feel like going the extra mile?

There are all types of obstacles that interfere with the daily lives of your employees – they can be professional or personal. Examples: Sales are down for two months in a row, slowly chipping away employees’ pride in their product. Connie, who just had a baby, is struggling to keep up with her presentations. Negative feedback from her supervisor for the last two has her doubting if she’s cut out to be a mother and still hold on to her desired career path.

Life happens. But healthy high-performance companies realize that the engagement mix includes a number of factors: healthy employer-employee relationships, co-worker relationships, clarity about goals and work expectations. They also realize that they need to equip their employees with the tools they need to be engaged and recognize the importance of a collaborative, healthy environment.

One practical step Caldwell gives is allowing employees to understand possible career paths and opportunities.

In our experience, we’ve seen time and time again that engagement is revived when human beings feel they can make a difference. If sales are slipping, then get the team involved and get them to start communicating their unique ideas for boosting sales. If Connie doubts her future career success because of her new parenthood, dialogue about the tools she needs to have a better transition as a working mother. Assure her that her place and work there makes a difference and then discover together how you can establish a healthy relationship.

Engagement is a battlefield. You’re in a battle for professional minds and souls here. There’s no simple magic wand trick or inspirational speaker that you can hire to change the tide. So arm yourself against distractions and obstacles and go right to the source - your people - to put together a plan of action.

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Performance Morsel of the Month

April 19, 2011 · 0 comments by Terry Lauter Comp

in Leadership, Management, Organizational Growth, Performance Development

Many “home grown” managers at a $100M publishing company had impressive technical talent with little formal management training. LTC helped this company develop a customized, yet cost effective leadership/management training curriculum for implementation in short in-house segments over a period of months.

The program served to develop base-line leadership skills and “common language” for company leaders. The program was institutionalized, so that new managers can be trained and additional modules added in the future.

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Like a Game of Telephone

April 19, 2011

Only in a game of telephone can the phrase “I did an extra lap in the pool” become “I dropped my phone in a pink toilette.”
It’s funny when it happens at a kid’s birthday party, but the last thing you want is your company’s new mission statement or announcement about financial earnings to get distorted [...]

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Sometimes Less Really Is More

April 11, 2011

As we come off the back-end of a recession that left many companies struggling to regain their place in the market, it seems that more and more organizations are having to do more with less. Less money, less people and less resources.
In this type of culture where dollars need to be stretched, hours need [...]

Spring Fever Sets In

March 31, 2011

The New Year excitement has worn off now and anticipation of spring is settling in.
Is it just us or does spring bring with it a sense of optimism? Maybe it’s the warmth, the flowers sprouting, the exciting outdoor soccer games or the promise of summer vacation around the corner.
With all this goodness floating [...]

Excellent at What???

March 25, 2011

EXCELLENCE. It’s a word we see often in a list of company values. It sounds great. Who wouldn’t want to work with a company that is committed to EXCELLENCE?

But WHAT exactly does EXCELLENCE mean and if this is a value of your company, how exactly do you measure it? How does an employee know if he or [...]

Googly Eyes for Google

March 24, 2011

Close your eyes for a minute and think about Google. Try to picture a Google manager. What qualities and characteristics come to your mind?
Do you picture a master of computer code who consistently spends time with his or her employees and cares about their career goals? Or maybe an MBA graduate with sharp people skills [...]

Values That Truly Drive Performance

March 21, 2011

You’ve seen the posters. You may even have a couple in your office. A vibrant picture depicts a mountain climber reaching the mountain peak and then reaching out his hand to give his fellow climber a lift to the top. Big bold words underneath read “TEAMWORK.”
The posters are nice and no doubt, they can evoke [...]

Nobody Ever…

January 20, 2011

Nobody ever burned off 25 pounds in a day.
Nobody ever became a great athlete in one game, match, meet or outing.
No one ever developed a successful marriage in a few days or weeks.
No parent ever succeeded in developing their child’s character in a year.
No one [...]

Canned and Ready or Fresh and Unforgettable?

November 15, 2010

It’s easy to make a run to the store, pick up a can of green beans and slide them on the side of an evening dinner meal.
But we all know that what passes for an adequate meal after a hard day’s work, just doesn’t cut it for a room full of hungry family members on [...]

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Organizational Growth

Engagement is a Battlefield

Performance Morsel of the Month

Like a Game of Telephone

Sometimes Less Really Is More

Spring Fever Sets In

Excellent at What???

Googly Eyes for Google

Values That Truly Drive Performance

Nobody Ever…

Canned and Ready or Fresh and Unforgettable?

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