From the category archives:

Performance Appraisal

Work Better! (NOT)

September 16, 2011 · 0 comments by Terry Lauter Comp

in Performance Appraisal, Performance Development, Performance Feedback, Training

Improving organizational performance naturally begins with individual performance improvement. And while most employees truly want to do the things that will help the company to achieve its overall goals, organizations rarely give employees the help and
support they need to:

Identify (specifically) where their performance is lacking, and
Develop the skills and behaviors needed to excel in their role

In short, some of our feedback and coaching is as generic and meaningless as “work better!”

To jumpstart individual performance improvement for your team:

Use competency-based skills assessments to identify specific strengths and improvement opportunities

Begin and continue a regular, informal dialogue about victories and improvement opportunities

Share your journey of continuous learning and improvement with your team, and pass along some lessons from your own struggles
Provide some simple, practical ideas to help your team members develop the necessary skills via informal and formal learning opportunities

Performance won’t improve until individuals know exactly what to change and how to change it. Leaders are an essential part of planning and supporting that improvement effort, and the organizational performance will be the better for it!

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Throw out performance reviews?

May 7, 2010 · 1 comment by Terry Lauter Comp

in Benefits, Business Strategies, Employee Communication, Employee Surveys, Feedback, Leadership, Organizational Growth, Performance Appraisal, Performance Development, Performance Feedback

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.

So should we throw the baby out with the bathwater? Should the entire process be overthrown?

But wait! Some companies are actually enjoying a great deal of success with their appraisal programs. In fact, a recent American Management Association study of 437 publicly traded companies found that 205 of these had transitioned to more progressive types of performance “development” vs. the standard appraisal process. Those that had, demonstrated the following results:

Increased profits, better cash flows, stronger stock market performance, and higher stock value
Significant gains in financial performance and productivity

Significant sales growth per employee
Lower real growth in numbers of employees

Here’s the key: Providing valid and valuable feedback on performance is a process, not an event. In fact, performance reviews are often despised and vilified not because they are done, but because of the way in which they are accomplished by managers.

Too often, the individuals are poorly trained and the system itself is both ineffective and inefficient. But open and honest feedback on how an individual is doing in their job is something that most individuals actually appreciate having.

Our recommendation would be to adopt a simple, practical tool for measuring performance objectively; and train managers thoroughly, not just on the appraisal system, but on the process of providing ongoing communication and feedback.

We also counsel our clients on teaching individual employees how to receive feedback. This type of preparation is very effective, but can only accomplish the ultimate goal when a genuine culture of trust exists in the work environment.

To read on about “Getting More From Your Appraisal Program” visit: http://www.ltcperformance.com/Getting-Appr-Program.html.

{ 1 comment }

In a Recession: Recognize & Retain Your Star Performers, Part V

July 13, 2009

By now, it’s a foregone conclusion: Top performers should not be taken for granted or lumped into the mix, and then rewarded like the many “average” performers each organization has on the payroll roster. This truism applies even for continuing or enhancing cash compensation components, when many businesses have limited financial resources.
Therefore, savvy leaders are focusing on [...]

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Seize the Moment!

April 15, 2009

I remembered recently an interesting conversation with a colleague after a training session. The discussion centered around a particular employee in a key position who was repeatedly demonstrating poor human relations skills in interactions with others internally, and even with external clients and vendors. When I asked my friend what she did in the situation [...]

The “What” and the “How”

March 26, 2009

A cartoon I saw recently describes performance appraisals as the event that “causes managers to lose sleep the night before, and employees to stay up the night after”. I think we’d all agree that appraisals aren’t wildly popular with anyone, but often we’ve found the problem to be in the “how” and not the [...]

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Performance Appraisal

Work Better! (NOT)

Throw out performance reviews?

In a Recession: Recognize & Retain Your Star Performers, Part V

Seize the Moment!

The “What” and the “How”

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