From the category archives:

Performance Development

Don’t let them sink

July 19, 2010 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Performance Development, Training, Uncategorized

Imagine you’re sliding floaties onto the arms of your 2-year-old daughter, preparing her for the first swim with mommy or daddy. She’s had no swim lessons. So you let her know you’re going to put her in the water to learn.

“I want you to swim to that line, okay sweetie?”

You jump in and stand in the shallow end just a few feet away. Your daughter plops in the water. Instinctively, she begins to kick her legs to stay afloat. You have a smile on your face…. waiting for your child to swim her first few feet. She doesn’t get any closer… she’s just kicking.

After an hour’s time, you give up.

“Next time you have to swim to daddy,” you tell her on the drive home.

Sounds mean, heartless and downright senseless, doesn’t it? We would never send our own children into an unknown, challenging environment without coaching them through. So, why is it that we don’t recognize that sending employees into a challenging environment without any support along the way is like setting them up for failure?

“About half of the organizations out there don’t pay attention to managers’ coaching conversations for goal setting. I think it is safe to assume that efforts to promote coaching and feedback likely get similar levels of attention in these organizations,” says Chris Bergeron at Salary.com.

If you really care about the people you lead, you don’t throw them in the pool and let them sink, do you? If you can’t quite relate to the father-daughter swim experience, how about:

Going to a class on the first day and then showing up at the final exam.
Showing up for your first basketball practice. Then coach cancels practice and conditioning until the first game.
Showing up for a personal training appointment, only to find a note waiting for you that reads: “Your weigh-in will be in five weeks, see you there.”

Your employees likely have competent skill sets, independent minds and motivation to contribute to the success of the business. They have the resources. But where’s the substance between goal setting and the review process?

Coaching is the most important variable in the performance process. Bergeron gives these tips to for moving “coaching” to the forefront of performance management:

Coaching starts with senior executive sponsorship
Create explicit expectations for the coaching conversation for all employees
Finally, identify your best coaches and hold them up as examples to the rest of the organization

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Leading in the “emotional recession”

June 18, 2010 · 1 comment by Terry Lauter Comp

in Leadership, Management, Organizational Growth, Performance Development, Performance Feedback

Who am I as a leader?

Who are my employees and how do their identities fit in with the company culture and brand?

In a recent “Management by Shared Mindset” article, authors Dave Ulrich and Wendy Ulrich call upon leaders to be “meaning makers” as the economy crawls out of the recession.

“Leadership shifts from an individual to a team game, from one person as the great leader to a collection of great leaders, and from a leader who starts with personal self-esteem to a leader who instills self-esteem in others.”

As the recession deepened, leaders were called upon to respond quickly and decisively. They charged forward with boldness, confidence and authenticity– making whatever strategic moves they needed to make to keep their company afloat.

But as we come out of the recession, emotions are running high. Great leaders need to be wary of charging forward, making important and transformational decisions without thinking about how employees, customers and investors will see these choices. This unique, transitional time calls for a different type of leadership that helps individuals see that their work has meaning and value, and that they “belong”.

“Memories outlast recessions,” say Ulrich & Ulrich. “The economic recession may have led to an emotional recession at work. In this emotional recession, leaders need not only to make bold business decisions, they also need to be sensitive to the meanings that comes from how those decisions are made.”

Employees want to know “who am I” and how do I fit in…how do I make a difference?

Laura Schroeder at Compensation Café ties this idea into employee retention: “My suggestion is connection because people who feel personally and professionally connected to a company, to a manager, to a group of colleagues, or to a particular job, are more likely to give more of themselves and less likely to go elsewhere.“

The dollar benefit in giving employees meaning comes down to the ol’ productivity reaction.

“Employees with meaning will be more productive, and that productivity will enhance customer experiences and investor confidence,” Ulrich and Ulrich say.

We’d love to know about the leaders that have brought meaning to your work and formed you into the individual you are today. Who comes to mind?

Read the Ulrich’s article at: http://changethis.com/manifesto/71.05.SharedMindset/pdf/71.05.SharedMindset.pdf

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Ditch awkward avoidance for authenticity

June 10, 2010

Here we go again… the same old dilemma.
Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?
Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has [...]

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Ditch “soft skills” for “core skills”

May 17, 2010

It’s the stuff great leaders are made of.
Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.
But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.
Whether the term “soft skills” was developed with good [...]

Throw out performance reviews?

May 7, 2010

Performance appraisals have taken another hit in the media recently.

Get rid of performance reviews, author says (http://tiny.cc/rhc2r)
Are performance reviews a waste of time? (http://tiny.cc/9z4la)
Yes, Everyone Really Does Hate Performance Reviews (http://tiny.cc/sa77l)

These articles argue that performance appraisals are: pretentious, fraudulent, ill-advised, intimidating, send the wrong message and so on.
So should we throw the baby out [...]

Have you heard the rope joke?

April 2, 2010

A rope walked into a bar.

Yes that’s right… a rope.
Rope: “Bartender, get me a drink.”
Bartender: “Sorry buddy, we don’t serve ropes here.”
Discouraged, the rope slithered its way to the road. He sulked, not knowing what he could do next.
Passerby: “Hey buddy, you’re looking down. Can I help you.”
Rope: “Nah, that’s ok. Just a bad [...]

Company pumps blood through employees’ veins

March 8, 2010

Treena began to feel very weak. Parts of her body began to feel tired and achy. She had stopped receiving the stimulation and life source she needed to go on, losing the ability to make any company decisions or fulfill job duties.
She felt as if her system was about to shut [...]

To Leave or Not to Leave? That is the question.

February 2, 2010

We all want a purpose in life, don’t we?
Who wants to sit at a desk every morning, not knowing why he or she bothers going to work every day?
Sadly, it’s a mentality that is plaguing more and more high-performers whose development aspirations went out the window with their company’s profit.
According to a survey conducted by [...]

Bathing and motivation: Recommended daily

January 6, 2010

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” - Zig Ziglar
There’s no better time than the beginning of the year to assess your employees’ motivation. Recent studies have shown employee engagement levels are down. No surprise there, but the surprises will hit when employees [...]

In a Recession: Recognize & Retain Your Star Performers, Part IV

July 10, 2009

Research tells us consistently that top performers outperform average team members by a ratio of at least 3 or 4 to one. If you take a moment to do the math, the implications are simply staggering. How could a prudent leader allow his or her super stars to languish among the troops at a time [...]

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Performance Development

Don’t let them sink

Leading in the “emotional recession”

Ditch awkward avoidance for authenticity

Ditch “soft skills” for “core skills”

Throw out performance reviews?

Have you heard the rope joke?

Company pumps blood through employees’ veins

To Leave or Not to Leave? That is the question.

Bathing and motivation: Recommended daily

In a Recession: Recognize & Retain Your Star Performers, Part IV

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