From the category archives:

Training

Don’t let them sink

July 19, 2010 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Performance Development, Training, Uncategorized

Imagine you’re sliding floaties onto the arms of your 2-year-old daughter, preparing her for the first swim with mommy or daddy. She’s had no swim lessons. So you let her know you’re going to put her in the water to learn.

“I want you to swim to that line, okay sweetie?”

You jump in and stand in the shallow end just a few feet away. Your daughter plops in the water. Instinctively, she begins to kick her legs to stay afloat. You have a smile on your face…. waiting for your child to swim her first few feet. She doesn’t get any closer… she’s just kicking.

After an hour’s time, you give up.

“Next time you have to swim to daddy,” you tell her on the drive home.

Sounds mean, heartless and downright senseless, doesn’t it? We would never send our own children into an unknown, challenging environment without coaching them through. So, why is it that we don’t recognize that sending employees into a challenging environment without any support along the way is like setting them up for failure?

“About half of the organizations out there don’t pay attention to managers’ coaching conversations for goal setting. I think it is safe to assume that efforts to promote coaching and feedback likely get similar levels of attention in these organizations,” says Chris Bergeron at Salary.com.

If you really care about the people you lead, you don’t throw them in the pool and let them sink, do you? If you can’t quite relate to the father-daughter swim experience, how about:

Going to a class on the first day and then showing up at the final exam.
Showing up for your first basketball practice. Then coach cancels practice and conditioning until the first game.
Showing up for a personal training appointment, only to find a note waiting for you that reads: “Your weigh-in will be in five weeks, see you there.”

Your employees likely have competent skill sets, independent minds and motivation to contribute to the success of the business. They have the resources. But where’s the substance between goal setting and the review process?

Coaching is the most important variable in the performance process. Bergeron gives these tips to for moving “coaching” to the forefront of performance management:

Coaching starts with senior executive sponsorship
Create explicit expectations for the coaching conversation for all employees
Finally, identify your best coaches and hold them up as examples to the rest of the organization

{ 0 comments }

Ditch “soft skills” for “core skills”

May 17, 2010 · 1 comment by Terry Lauter Comp

in Business Basics Training, Business Strategies, Employee Communication, Organizational Growth, Performance Development, Training

It’s the stuff great leaders are made of.

Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.

But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.

Whether the term “soft skills” was developed with good intentions or not, our minds lead us to think “soft skills” are unimportant, wishy-washy, lack a means of measurement, and can’t be taught nor developed.

It’s time we throw out this term of “soft skills” and replace it with a term that properly represents these skills that transform technical gurus into great leaders. How about “core skills” or “foundational skills”?

Time after time, we’ve seen that organizations staffed by employees with strong “core skills” are not only the most effective in their professional lives, but they generally thrive in their personal lives, as well.

These skills underlie the very foundation of how employees and executives interact with customers, clients, supervisors, and with each other. Craig may be the best application development manager you’ve ever seen, but when he’s promoted, how is he ever going to lead a team if he lacks conflict management skills? What if he can’t constructively receive feedback?

As Stephen Paskoff writes in a recent Workforce Management blog: “Any respected leader will tell you it’s the ‘soft skills’ that distinguish effective leaders from outstanding operational producers, or, at the management level, distrusted tyrants.”

Think about it – who are the leaders that you look up to right now or in your past? Who are the ones that balance their creative, intellectual or technical skills with their ability to bring people in, listen, motivate, read non-verbals or cooperate? Who are the ones that demonstrate exceptional human relations skills that perfectly complement the other abilities they bring to the table?

Let’s stop demeaning these types of skills as “soft” and instead, as leaders, let’s help our employees develop these foundational skills that can help them become the leaders they want to be.

{ 1 comment }

Don’t lose your Queens and Vonns

March 5, 2010

“…Talented people will always have options, regardless of the economy.” –Mary Ann Downey
Did you get that? The war for talent is ever-present. Patriotism is no longer a good enough reason for your top talent to stay put.
Downey demonstrates this in her recent i4cp blog (http://tiny.cc/FqNK4) where she takes a look at Olympians who are [...]

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Unlearning Lots in A Brave New World

May 11, 2009

You could easily accuse me of being a bit “over the top” about lifelong learning. I practically live for new books, new ideas, stories and concepts that I’ve never been exposed to before. Truly, I belong to the “cradle to grave” school of philosophy about the importance of continuously taking your education to a new [...]

Seize the Moment!

April 15, 2009

I remembered recently an interesting conversation with a colleague after a training session. The discussion centered around a particular employee in a key position who was repeatedly demonstrating poor human relations skills in interactions with others internally, and even with external clients and vendors. When I asked my friend what she did in the situation [...]

No Damn Clue!

April 13, 2009

Some time back, we were conducting employee focus groups in preparation for the development of a new base salary program for a client company. As sort of an ice-breaker or warm-up, we posed the question: What is XYZ’s mission and purpose as an organization? Stunned silence for a moment, and then one blatantly honest [...]

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Training

Don’t let them sink

Ditch “soft skills” for “core skills”

Don’t lose your Queens and Vonns

Unlearning Lots in A Brave New World

Seize the Moment!

No Damn Clue!

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