From the category archives:

Training

Work Better! (NOT)

September 16, 2011 · 0 comments by Terry Lauter Comp

in Performance Appraisal, Performance Development, Performance Feedback, Training

Improving organizational performance naturally begins with individual performance improvement. And while most employees truly want to do the things that will help the company to achieve its overall goals, organizations rarely give employees the help and
support they need to:

Identify (specifically) where their performance is lacking, and
Develop the skills and behaviors needed to excel in their role

In short, some of our feedback and coaching is as generic and meaningless as “work better!”

To jumpstart individual performance improvement for your team:

Use competency-based skills assessments to identify specific strengths and improvement opportunities

Begin and continue a regular, informal dialogue about victories and improvement opportunities

Share your journey of continuous learning and improvement with your team, and pass along some lessons from your own struggles
Provide some simple, practical ideas to help your team members develop the necessary skills via informal and formal learning opportunities

Performance won’t improve until individuals know exactly what to change and how to change it. Leaders are an essential part of planning and supporting that improvement effort, and the organizational performance will be the better for it!

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Don’t Let Your Hi-Pots be Derailed!

August 17, 2011 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Management, Performance Development, Performance Feedback, Training

We’ve all seen them…high potential business professionals who at first glance are articulate, polished, passionate, and successful in their demanding career roles. But as you become more familiar (and the outer layers of the onion are peeled back), you discover a potentially “fatal” flaw. You discover that he is known to share conversations held in confidence, and you can assume anything you tell him will soon be public knowledge. Or, he constantly takes credit for successes that aren’t his, while blaming mistakes on others. Or, she is as comfortable lying as she is at telling the truth. While we are all about leveraging one’s strengths, it’s vitally important to identify and confront those weaknesses in high-potential individuals that are “career derailers”—things that if not addressed, will prevent him or her from moving forward in a career and ultimately achieving his/her personal and professional goals.

But, you reason, confronting and correcting a derailer is a tough sell. First of all, as author and Executive Coach Marshall Goldsmith asserts, it’s easy for a successful hi-potential individual to misunderstand a derailer to be something that has contributed to his/her success, instead of seeing that the success is “in spite of” the attribute or lack thereof. Even so, organizations intent on improving performance and building strong leaders won’t be discouraged or thwarted by the difficulty of helping the individual see the flaw. As leaders and coaches of high potential individuals, we understand that we play an important role in not only encouraging team members to use and optimize their strengths, but also find and eliminate career derailers. But how?

One of the most important first steps we’ve learned is to cultivate in each high potential individual an attitude of a “continuous learner”—always open to new ideas, new findings, new ways to improve and grow. If this becomes an organizational value—something that is held up as being core and key to your culture, the high potential team member will be open to ongoing feedback, and appreciative of the chance to learn more about how he or she is perceived by others. Often derailers are most apt to rear their ugly heads in times of stress such as change or transition. So as leaders, we are called to be vigilant during those times especially, and keep the lines of communication open for honest (and immediate!) coaching and feedback.
One more idea for helping your high potential team members: make sure that your coaching conversations focus on the “how” and not just the “what”. In the high- pressure, short term results-orientation of recent years, it’s a no-brainer to talk about goals and bottom-line results. That’s important, but how those things were accomplished is at least equally so. Talk about results, but spend just as much time discussing specific examples of how those goals were attained, tuning into both the positive and negative aspects of the how. Unless you make it clear that “how” matters, some individuals will assume that the results trump the manner of getting there.

Fatal flaws don’t have to be… help your high pots spot them, and move beyond bad habits to the career they have imagined.

Your thoughts?

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Googly Eyes for Google

March 24, 2011

Close your eyes for a minute and think about Google. Try to picture a Google manager. What qualities and characteristics come to your mind?
Do you picture a master of computer code who consistently spends time with his or her employees and cares about their career goals? Or maybe an MBA graduate with sharp people skills [...]

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“Earl” Hits an HR Heartstring

March 7, 2011

If it’s a Friends episode, chances are you’ve seen it. And if George Costanza was in it, how could you have missed it?
Actor Jason Alexander (aka George of Seinfeld) plays a supply manager named Earl who is just about ready to give up on life. What seems to bother Earl most is his unnoticeable existence [...]

Feeling overwhelmed?

January 24, 2011

You’ve got that 8 to 10 a.m. board meeting, followed by an 11 a.m. presentation to your CFO. A networking lunch. Responding to emails. Another presentation at 2 p.m. And 3 to 5 p.m. is a mix of hiring interviews, walking the floor and problem solving.
And the rest of the week? Let’s just say, [...]

Nobody Ever…

January 20, 2011

Nobody ever burned off 25 pounds in a day.
Nobody ever became a great athlete in one game, match, meet or outing.
No one ever developed a successful marriage in a few days or weeks.
No parent ever succeeded in developing their child’s character in a year.
No one [...]

Canned and Ready or Fresh and Unforgettable?

November 15, 2010

It’s easy to make a run to the store, pick up a can of green beans and slide them on the side of an evening dinner meal.
But we all know that what passes for an adequate meal after a hard day’s work, just doesn’t cut it for a room full of hungry family members on [...]

Don’t let them sink

July 19, 2010

Imagine you’re sliding floaties onto the arms of your 2-year-old daughter, preparing her for the first swim with mommy or daddy. She’s had no swim lessons. So you let her know you’re going to put her in the water to learn.
“I want you to swim to that line, okay sweetie?”
You jump in and stand [...]

Ditch “soft skills” for “core skills”

May 17, 2010

It’s the stuff great leaders are made of.
Communication, Listening , Giving Feedback, Cooperation, Problem Solving, Delegating, Observing, Coaching, Encouraging, Managing Conflict.
But too often these so-called “soft skills” are downplayed- both in the hiring process and in the design of training and development opportunities.
Whether the term “soft skills” was developed with good [...]

Don’t lose your Queens and Vonns

March 5, 2010

“…Talented people will always have options, regardless of the economy.” –Mary Ann Downey
Did you get that? The war for talent is ever-present. Patriotism is no longer a good enough reason for your top talent to stay put.
Downey demonstrates this in her recent i4cp blog (http://tiny.cc/FqNK4) where she takes a look at Olympians who are [...]

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Training

Work Better! (NOT)

Don’t Let Your Hi-Pots be Derailed!

Googly Eyes for Google

“Earl” Hits an HR Heartstring

Feeling overwhelmed?

Nobody Ever…

Canned and Ready or Fresh and Unforgettable?

Don’t let them sink

Ditch “soft skills” for “core skills”

Don’t lose your Queens and Vonns

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