Posts tagged as:

Culture

Culture Check

September 21, 2011 · 0 comments by Terry Lauter Comp

in Leadership, Performance Development, Performance Management, Supervisory/Leadership Training

If you were to do a culture check in your organization, which of the two taglines would best describe your work environment? Are your team members “Students for Life” or do you think they’re feeling “We’ve Arrived!” Back to school time is actually a great season to ask yourself this simple question and take stock.

We wouldn’t want you to think the whole topic of culture sounds like we’re about to dive off into the wonderful world of soft, fuzzy feelings as opposed to nice, solid facts. But, before you decide to zone out, take note: a great deal of current research tells us that having the right culture is an important key to improving individual and organizational performance. In fact, it is likely the most important factor of all!

Consider the culture in the organization Student for life, Continuous learning we just visited. The building was filled with nice, highly educated individuals (think advanced degrees) with lots of confidence. In fact, the confidence was a bit overwhelming. These were folks who seem to have a mindset of “We’ve got it…been there and done that, and can tell you the best way to approach any project you throw at me. Just bring it on!” And in many ways, the confidence serves the organization well. Yet, individually, many seem to feel that improvement only applies to the other people. These team members clearly think they already have all of the knowledge and skills they need, and any feedback or coaching pertains to anyone but them. This is clearly not a learning organization.

Just down the street on the other side, we visited a company with a totally different point of view.

In a brief meeting we observed, here are some comments we overheard in the conversation:

“That’s a great idea. I never thought of it that way before.”
“What do you think? I could use another perspective.”
“Let’s check with the Tech Team…they will have all of the latest information on that aspect of the project”

The second company clearly had a culture that reflected a mindset of “Students for Life”. How great to hear that the individuals were open to feedback and welcoming of ideas that weren’t their own!

How would your “Culture Check” work out? Is your organization a learning one, or are your team members “Know -it -All’s”? It’s good food for thought.

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Engagement is a Battlefield

June 8, 2011 · 0 comments by Terry Lauter Comp

in Business Strategies, Employee Communication, Leadership, Management, Organizational Growth

You like Connie. You hired her for her spunk, her experience and her evident do-not-settle attitude. But lately Connie doesn’t seem herself. Her reports seem incomplete, her presentations are dry and even worse, her attitude has lost its luster.

As you rack your brain, you try to figure it out. Does she want more pay? Is it a personal relationship problem? Is it you?

And what about Roy? What the heck is going on with Roy? You’ve received some complaints from customers that he has failed to return their inquiries. That’s not like him at all.

So what’s his deal? Does he want more pay? Doubtful, he just received a raise that he seemed pleased with. Since he recently seems almost withdrawn, you’re starting to worry about that major project you put him in charge of a few weeks ago.

After some discussion with other department managers, you all realize what’s truly plaguing the company: disengagement.

Darth Vader, Mordor, Lord Voldemort, Lex Luther. and Disengagement. Yes, disengagement is to your company’s culture and success as any of these dark villains is to the characters they seek to destroy.

We’re not going to sit here and tell you that transforming a disengaged workforce into a motivated and productive movement is easy. Employee engagement is a battlefield but it has to be one that you are willing to take on for the well-being of your team and company.

First take a look at this World at Work video on Employee Engagement.

Consultant Max Caldwell of Towers Watson defines the traditional model of engagement (the degree to which people bring extra degrees of effort and productivity to their jobs) as the following:

rational engagement - do I feel rationally connected to the company?
emotional engagement - do I feel proud of the company?
motivational engagement – do I feel like going the extra mile?

There are all types of obstacles that interfere with the daily lives of your employees – they can be professional or personal. Examples: Sales are down for two months in a row, slowly chipping away employees’ pride in their product. Connie, who just had a baby, is struggling to keep up with her presentations. Negative feedback from her supervisor for the last two has her doubting if she’s cut out to be a mother and still hold on to her desired career path.

Life happens. But healthy high-performance companies realize that the engagement mix includes a number of factors: healthy employer-employee relationships, co-worker relationships, clarity about goals and work expectations. They also realize that they need to equip their employees with the tools they need to be engaged and recognize the importance of a collaborative, healthy environment.

One practical step Caldwell gives is allowing employees to understand possible career paths and opportunities.

In our experience, we’ve seen time and time again that engagement is revived when human beings feel they can make a difference. If sales are slipping, then get the team involved and get them to start communicating their unique ideas for boosting sales. If Connie doubts her future career success because of her new parenthood, dialogue about the tools she needs to have a better transition as a working mother. Assure her that her place and work there makes a difference and then discover together how you can establish a healthy relationship.

Engagement is a battlefield. You’re in a battle for professional minds and souls here. There’s no simple magic wand trick or inspirational speaker that you can hire to change the tide. So arm yourself against distractions and obstacles and go right to the source - your people - to put together a plan of action.

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In a Recession: Recognize & Retain Your Star Performers, Part IV

July 10, 2009

Research tells us consistently that top performers outperform average team members by a ratio of at least 3 or 4 to one. If you take a moment to do the math, the implications are simply staggering. How could a prudent leader allow his or her super stars to languish among the troops at a time [...]

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“Getting Real” in Today’s Economy

June 24, 2009

We’ve all seen the headlines, and heard the very real reports of salary freezes, forced time-off, and 401(k) matching “vacations”, not to mention lay-offs and closures. Clearly, many companies and their employees have been significantly impacted by this current recession. While we are beginning to see light at the end of the tunnel, experts say [...]

Are Your Benefits Still Beneficial?

May 25, 2009

The recession has taken its toll on many components of employers’ total rewards packages in recent months. While some of our client organizations have implemented minor benefit tweaks, others have implemented hefty increases in employee contributions for benefits and cancelled 401(k) matching. There is no one simple solution or pat answer, to be sure. But [...]

Working Smart: Focusing on the Vital Few

May 22, 2009

We all see so much wasted time at work, that I am always amazed to hear that the U.S. is one of the most productive nations in the world. Busy-ness seems to be replacing effectiveness as people go to endless meetings and spend hours sending and receiving emails.
Every once in awhile, I have to remind [...]

What is Your Unmatched Customer Value Proposition?

May 21, 2009

Have you noticed that it is getting harder and harder to compete in today’s marketplace? As customers demand and expect more, we must ensure that we offer an unmatched value proposition to our target customers. In the book, “The Discipline of Market Leaders,” the authors explain that there are 3 key value proposition models and [...]

Simplify Your Mission, Vision and Values

May 20, 2009

A large number of companies develop their mission, vision and values as part of their organization’s strategic planning efforts. Unfortunately, many of them fail to achieve a solid return for their efforts. Three reasons for this are: (1) they are unclear about the difference between mission and vision; (2) they fail to engage their employees [...]

Getting Everyone on the Same Page

May 15, 2009

Over the years I have noticed that most companies do a pretty ineffective job of strategic planning. We all know how important strategic planning is to the long-term viability of an organization, but what’s really going on here? Well, many organizations never seem to get around to tackling this critical function. Others take a handful [...]

Peter Drucker Nailed It!

May 13, 2009

Several years ago, I had the privilege of hearing Peter Drucker, the “Father of Modern Management,” speak. At the time, he was already very old and nearly deaf, and didn’t seem to realize he was almost speaking in a whisper. The audience, however, was in total awe…and you could have heard a pin drop. I’ve [...]

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Culture

Culture Check

Engagement is a Battlefield

In a Recession: Recognize & Retain Your Star Performers, Part IV

Are Your Benefits Still Beneficial?

What is Your Unmatched Customer Value Proposition?

Simplify Your Mission, Vision and Values

Peter Drucker Nailed It!

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