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Posts tagged as:

engagement

Terry Lauter Comp

Engagement is a Battlefield

June 8, 2011 · 0 comments  by Terry Lauter Comp

in Business Strategies, Employee Communication, Leadership, Management, Organizational Growth

You like Connie. You hired her for her spunk, her experience and her evident do-not-settle attitude. But lately Connie doesn’t seem herself. Her reports seem incomplete, her presentations are dry and even worse, her attitude has lost its luster.

As you rack your brain, you try to figure it out. Does she want more pay? Is it a personal relationship problem? Is it you?

And what about Roy? What the heck is going on with Roy? You’ve received some complaints from customers that he has failed to return their inquiries. That’s not like him at all.

So what’s his deal? Does he want more pay? Doubtful, he just received a raise that he seemed pleased with. Since he recently seems almost withdrawn, you’re starting to worry about that major project you put him in charge of a few weeks ago.

After some discussion with other department managers, you all realize what’s truly plaguing the company: disengagement.

darthDarth Vader, Mordor, Lord Voldemort, Lex Luther. and Disengagement. Yes, disengagement is to your company’s culture and success as any of these dark villains is to the characters they seek to destroy.

We’re not going to sit here and tell you that transforming a disengaged workforce into a motivated and productive movement is easy. Employee engagement is a battlefield but it has to be one that you are willing to take on for the well-being of your team and company.

First take a look at this World at Work video on Employee Engagement.

Consultant Max Caldwell of Towers Watson defines the traditional model of engagement (the degree to which people bring extra degrees of effort and productivity to their jobs) as the following:

  • rational engagement - do I feel rationally connected to the company?
  • emotional engagement - do I feel proud of the company?
  • motivational engagement – do I feel like going the extra mile?

There are all types of obstacles that interfere with the daily lives of your employees – they can be professional or personal. Examples: Sales are down for two months in a row, slowly chipping away employees’ pride in their product. Connie, who just had a baby, is struggling to keep up with her presentations. Negative feedback from her supervisor for the last two has her doubting if she’s cut out to be a mother and still hold on to her desired career path.

Life happens. But healthy high-performance companies realize that the engagement mix includes a number of factors: healthy employer-employee relationships, co-worker relationships, clarity about goals and work expectations.  They also realize that they need to equip their employees with the tools they need to be engaged and recognize the importance of a collaborative, healthy environment.

One practical step Caldwell gives is allowing employees to understand possible career paths and opportunities.

In our experience, we’ve seen time and time again that engagement is revived when human beings feel they can make a difference. If sales are slipping, then get the team involved and get them to start communicating their unique ideas for boosting sales. If Connie doubts her future career success because of her new parenthood, dialogue about the tools she needs to have a better transition as a working mother. Assure her that her place and work there makes a difference and then discover together how you can establish a healthy relationship.

Engagement is a battlefield. You’re in a battle for professional minds and souls here. There’s no simple magic wand trick or inspirational speaker that you can hire to change the tide. So arm yourself against distractions and obstacles and go right to the source - your people - to put together a plan of action.

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Terry Lauter Comp

Non(Fatal) Attraction

October 7, 2010 · 0 comments  by Terry Lauter Comp

in Employee Communication, Organizational Growth, Performance Development, Performance Management, Staffing, Uncategorized

“At Best Buy, a .1% increase in employee engagement produces an additional $100k in revenue.”

That number comes to us from David Harder, author, national speaker and founder of INSPIRED WORK INC. As customers, we can always tell the difference between an engaged employee and a disconnected one. We want to shop at those department stores or dine at those restaurants where employees see us as an opportunity rather than a nuisance, don’t we?

tjsWhen’s the last time you walked into a Trader Joe’s and walked out without a genuine greeting or request to help of some sort from an employee? This doesn’t come naturally; companies have to work at this kind of culture. But those that do reap the kind of rewards Best Buy sees from a small uptick of .1% in employee engagement.

These are the companies that provide their employees with a copy of the department’s vision statement and practice employing that vision in day-to-day activities. These are the companies that strive to know what parts of the job interest their employees and then give them opportunities to grow in those areas. These are the companies that learn what rewards are valuable to their employees. These are the companies that, according to Harder, establish an employer brand.

“Employer brands attract the right people…If a company doesn’t have a strong employer brand, the probability is greater they will attract workers who view work as ‘just a job.’ It takes much more involvement to create the value and innovation required in today’s competitive market. A brand establishes consistency,” Harder writes.

We leave you with the 10 characteristics companies can follow to create an employer brand, according to Harder.

  1. They define what it “feels” like to work there.
  2. They go beyond the employee treatment of their competitors.
  3. They define how they are going to deal with conflicts.boardmeeting
  4. They develop an “aspiration” to work there.
  5. They continually message internally and externally that employees are the company’s greatest asset.
  6. They actually behave like employees are their greatest asset.
  7. They set high standards of conduct –far beyond a typical employee handbook.
  8. They make sure employees are having fun with their work.
  9. They effectively message their employer brand to the public.
  10. They have strong employee development and succession policies.
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Larry Comp

Bathing and motivation: Recommended daily

January 6, 2010

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.”   - Zig Ziglar
There’s no better time than the beginning of the year to assess your employees’ motivation. Recent studies have shown employee engagement levels are down. No surprise there, but the surprises will hit when employees [...]


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