Posts tagged as:

Human Resources

Culture Check

September 21, 2011 · 0 comments by Terry Lauter Comp

in Leadership, Performance Development, Performance Management, Supervisory/Leadership Training

If you were to do a culture check in your organization, which of the two taglines would best describe your work environment? Are your team members “Students for Life” or do you think they’re feeling “We’ve Arrived!” Back to school time is actually a great season to ask yourself this simple question and take stock.

We wouldn’t want you to think the whole topic of culture sounds like we’re about to dive off into the wonderful world of soft, fuzzy feelings as opposed to nice, solid facts. But, before you decide to zone out, take note: a great deal of current research tells us that having the right culture is an important key to improving individual and organizational performance. In fact, it is likely the most important factor of all!

Consider the culture in the organization Student for life, Continuous learning we just visited. The building was filled with nice, highly educated individuals (think advanced degrees) with lots of confidence. In fact, the confidence was a bit overwhelming. These were folks who seem to have a mindset of “We’ve got it…been there and done that, and can tell you the best way to approach any project you throw at me. Just bring it on!” And in many ways, the confidence serves the organization well. Yet, individually, many seem to feel that improvement only applies to the other people. These team members clearly think they already have all of the knowledge and skills they need, and any feedback or coaching pertains to anyone but them. This is clearly not a learning organization.

Just down the street on the other side, we visited a company with a totally different point of view.

In a brief meeting we observed, here are some comments we overheard in the conversation:

“That’s a great idea. I never thought of it that way before.”
“What do you think? I could use another perspective.”
“Let’s check with the Tech Team…they will have all of the latest information on that aspect of the project”

The second company clearly had a culture that reflected a mindset of “Students for Life”. How great to hear that the individuals were open to feedback and welcoming of ideas that weren’t their own!

How would your “Culture Check” work out? Is your organization a learning one, or are your team members “Know -it -All’s”? It’s good food for thought.

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Don’t Let Your Hi-Pots be Derailed!

August 17, 2011 · 0 comments by Terry Lauter Comp

in Business Basics Training, Employee Communication, Leadership, Management, Performance Development, Performance Feedback, Training

We’ve all seen them…high potential business professionals who at first glance are articulate, polished, passionate, and successful in their demanding career roles. But as you become more familiar (and the outer layers of the onion are peeled back), you discover a potentially “fatal” flaw. You discover that he is known to share conversations held in confidence, and you can assume anything you tell him will soon be public knowledge. Or, he constantly takes credit for successes that aren’t his, while blaming mistakes on others. Or, she is as comfortable lying as she is at telling the truth. While we are all about leveraging one’s strengths, it’s vitally important to identify and confront those weaknesses in high-potential individuals that are “career derailers”—things that if not addressed, will prevent him or her from moving forward in a career and ultimately achieving his/her personal and professional goals.

But, you reason, confronting and correcting a derailer is a tough sell. First of all, as author and Executive Coach Marshall Goldsmith asserts, it’s easy for a successful hi-potential individual to misunderstand a derailer to be something that has contributed to his/her success, instead of seeing that the success is “in spite of” the attribute or lack thereof. Even so, organizations intent on improving performance and building strong leaders won’t be discouraged or thwarted by the difficulty of helping the individual see the flaw. As leaders and coaches of high potential individuals, we understand that we play an important role in not only encouraging team members to use and optimize their strengths, but also find and eliminate career derailers. But how?

One of the most important first steps we’ve learned is to cultivate in each high potential individual an attitude of a “continuous learner”—always open to new ideas, new findings, new ways to improve and grow. If this becomes an organizational value—something that is held up as being core and key to your culture, the high potential team member will be open to ongoing feedback, and appreciative of the chance to learn more about how he or she is perceived by others. Often derailers are most apt to rear their ugly heads in times of stress such as change or transition. So as leaders, we are called to be vigilant during those times especially, and keep the lines of communication open for honest (and immediate!) coaching and feedback.
One more idea for helping your high potential team members: make sure that your coaching conversations focus on the “how” and not just the “what”. In the high- pressure, short term results-orientation of recent years, it’s a no-brainer to talk about goals and bottom-line results. That’s important, but how those things were accomplished is at least equally so. Talk about results, but spend just as much time discussing specific examples of how those goals were attained, tuning into both the positive and negative aspects of the how. Unless you make it clear that “how” matters, some individuals will assume that the results trump the manner of getting there.

Fatal flaws don’t have to be… help your high pots spot them, and move beyond bad habits to the career they have imagined.

Your thoughts?

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Magical Leadership Skills

July 21, 2011

This past week many of us have seen the last installment in the Harry Potter movie series. Rowling’s magical story-telling gave us lots to think about for many years. While the movies are intended primarily as entertainment, we thought it would be fun to look back into what Harry Potter has taught us about leadership.
Humility [...]

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“Getting Real” in Today’s Economy

June 24, 2009

We’ve all seen the headlines, and heard the very real reports of salary freezes, forced time-off, and 401(k) matching “vacations”, not to mention lay-offs and closures. Clearly, many companies and their employees have been significantly impacted by this current recession. While we are beginning to see light at the end of the tunnel, experts say [...]

Are Your Benefits Still Beneficial?

May 25, 2009

The recession has taken its toll on many components of employers’ total rewards packages in recent months. While some of our client organizations have implemented minor benefit tweaks, others have implemented hefty increases in employee contributions for benefits and cancelled 401(k) matching. There is no one simple solution or pat answer, to be sure. But [...]

Working Smart: Focusing on the Vital Few

May 22, 2009

We all see so much wasted time at work, that I am always amazed to hear that the U.S. is one of the most productive nations in the world. Busy-ness seems to be replacing effectiveness as people go to endless meetings and spend hours sending and receiving emails.
Every once in awhile, I have to remind [...]

What is Your Unmatched Customer Value Proposition?

May 21, 2009

Have you noticed that it is getting harder and harder to compete in today’s marketplace? As customers demand and expect more, we must ensure that we offer an unmatched value proposition to our target customers. In the book, “The Discipline of Market Leaders,” the authors explain that there are 3 key value proposition models and [...]

Getting Everyone on the Same Page

May 15, 2009

Over the years I have noticed that most companies do a pretty ineffective job of strategic planning. We all know how important strategic planning is to the long-term viability of an organization, but what’s really going on here? Well, many organizations never seem to get around to tackling this critical function. Others take a handful [...]

Peter Drucker Nailed It!

May 13, 2009

Several years ago, I had the privilege of hearing Peter Drucker, the “Father of Modern Management,” speak. At the time, he was already very old and nearly deaf, and didn’t seem to realize he was almost speaking in a whisper. The audience, however, was in total awe…and you could have heard a pin drop. I’ve [...]

Unlearning Lots in A Brave New World

May 11, 2009

You could easily accuse me of being a bit “over the top” about lifelong learning. I practically live for new books, new ideas, stories and concepts that I’ve never been exposed to before. Truly, I belong to the “cradle to grave” school of philosophy about the importance of continuously taking your education to a new [...]

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Human Resources

Culture Check

Don’t Let Your Hi-Pots be Derailed!

Magical Leadership Skills

Are Your Benefits Still Beneficial?

What is Your Unmatched Customer Value Proposition?

Peter Drucker Nailed It!

Unlearning Lots in A Brave New World

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