Posts tagged as:

Performance Development

Ditch awkward avoidance for authenticity

June 10, 2010 · 1 comment by Terry Lauter Comp

in Employee Communication, Feedback, Leadership, Organizational Growth, Performance Development, Uncategorized

Here we go again… the same old dilemma.

Sarah’s corporate presentations have lacked focus lately, but how can I tell her without coming on too strong?

Sure, I’m her supervisor. But we have a great relationship… is it worth confronting her and risking her trust in me?

Confronting her could change everything. … but something has to change about those presentations.

…. Then again, I am her supervisor – she should expect this kind of feedback from me right? After all, if it were me – I’d want the feedback.

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The fear of confrontation plagues all workplaces – at some point we are all afraid to confront someone with constructive feedback because … well… “What if they don’t like me anymore?” or “It’ll be awkward around that person for weeks.”

Respected business blogger, HR Capitalist, has one thing to say to that: “Man up. Or Woman Up. Give the Feedback.”

LTC agrees, but we don’t want you to have to do it alone.

First, it’s important to keep in mind your role and motive. Your role as a coach is to provide constructive and productive feedback. You are all on the same team and antagonism leads nowhere. Make sure to ask yourself: Are you motivated to help this individual to realize her/his personal and professional development goals? Are your intentions in the best interest of the team member?

And whether you like it or not, giving feedback is going to require you to fight past feelings of insecurity and hesitation. Gone are the days when managers can “wimp out” simply because a conversation might involve some uncomfortable moments. Authentic leaders genuinely care about the individual’s success.

Here are three different but simple suggestions for approaching feedback:

Tell the employee you thought about avoiding the conversation but instead you thought it would be to their benefit to provide the assessment. Statements such as “If it were me, I’d want to know from someone who can provide an honest assessment” would be appropriate.
Approach the employee with some positive feedback before launching into the constructive. This isn’t to “fluff them up” so they don’t feel blind-sided by the constructive comments, but rather to show that you have genuinely noticed what they are, in fact, doing well.
Ask the employee’s permissions for you to give them feedback. The employee may be more likely to listen and respond in a better fashion. It also makes the supervisor more of a team member and less authoritative, allowing communication to flow more naturally.

When you can learn to approach and give feedback in an engaging, constructive and effective way, your employees see you as a leader that can be trusted. The current period of economic recovery offers an important opportunity to assess our coaching and feedback effectiveness, and make some changes. An authentic culture of accountability will be an important competitive advantage when economic recovery is complete. Stay tuned for future blogs on how to navigate through the feedback process itself, once you’re past the initial confrontation.

{ 1 comment }

In a Recession: Recognize & Retain Your Star Performers, Part V

July 13, 2009 · 0 comments by Terry Lauter Comp

in Compensation, Economy, Management, Performance Appraisal

By now, it’s a foregone conclusion: Top performers should not be taken for granted or lumped into the mix, and then rewarded like the many “average” performers each organization has on the payroll roster. This truism applies even for continuing or enhancing cash compensation components, when many businesses have limited financial resources.

Therefore, savvy leaders are focusing on new and creative means of tweaking their total rewards to keep the super stars motivated to take their personal performance to new heights. In the last few posts, we’ve been offering up some ideas to jump-start your movement in this direction. Ideally, you’ll consider new and different low or no cost rewards, as well as modifications to your salary and incentive programs. But here’s a thought, as you’re trying to make sense of the total plan and its inherent out-of-pocket cost:

Don’t worry about the fact that you may be paying above market for your super stars. If they are truly delivering more for less, your payroll efficiency will be high. In other words if you have 4 or 5 higher-compensated stars doing the work of 7 or 8 average performers, it is still a win for the individual and the organization.

Under more normal business conditions, we tend to place great emphasis on market competitiveness and benchmarking jobs in the external world. In today’s environment, it may well make sense to worry less about that data, and think more about your total outlay for getting the job done. In other words, your increased dollars might be allocated to fewer people, but that’s okay as long as the results are there. In our brave new world, getting more with less is not just “allowable”, it makes good business sense.

What do you think? Is payroll efficiency a good way to measure your compensation effectiveness in a recession?

{ 0 comments }

In a Recession: Recognize & Retain Your Star Performers, Part II

July 6, 2009

Last post, we discussed the fact that “pay for performance” or “rewards for results” is still a myth in many segments of corporate America today. While most companies have a vital few who are achieving most of the goals, we are realistically not recognizing and rewarding these individuals in a way that will ensure their [...]

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“Getting Real” in Today’s Economy

June 24, 2009

We’ve all seen the headlines, and heard the very real reports of salary freezes, forced time-off, and 401(k) matching “vacations”, not to mention lay-offs and closures. Clearly, many companies and their employees have been significantly impacted by this current recession. While we are beginning to see light at the end of the tunnel, experts say [...]

Working Smart: Focusing on the Vital Few

May 22, 2009

We all see so much wasted time at work, that I am always amazed to hear that the U.S. is one of the most productive nations in the world. Busy-ness seems to be replacing effectiveness as people go to endless meetings and spend hours sending and receiving emails.
Every once in awhile, I have to remind [...]

What is Your Unmatched Customer Value Proposition?

May 21, 2009

Have you noticed that it is getting harder and harder to compete in today’s marketplace? As customers demand and expect more, we must ensure that we offer an unmatched value proposition to our target customers. In the book, “The Discipline of Market Leaders,” the authors explain that there are 3 key value proposition models and [...]

Simplify Your Mission, Vision and Values

May 20, 2009

A large number of companies develop their mission, vision and values as part of their organization’s strategic planning efforts. Unfortunately, many of them fail to achieve a solid return for their efforts. Three reasons for this are: (1) they are unclear about the difference between mission and vision; (2) they fail to engage their employees [...]

Getting Everyone on the Same Page

May 15, 2009

Over the years I have noticed that most companies do a pretty ineffective job of strategic planning. We all know how important strategic planning is to the long-term viability of an organization, but what’s really going on here? Well, many organizations never seem to get around to tackling this critical function. Others take a handful [...]

Peter Drucker Nailed It!

May 13, 2009

Several years ago, I had the privilege of hearing Peter Drucker, the “Father of Modern Management,” speak. At the time, he was already very old and nearly deaf, and didn’t seem to realize he was almost speaking in a whisper. The audience, however, was in total awe…and you could have heard a pin drop. I’ve [...]

Be a Value Builder

May 8, 2009

Several years ago, I was reviewing some Audio Tech Book Summaries and learned that organizations tend to fall into 4 operating profiles. These profiles are largely influenced by the Chief Executive.
The first profile is Underperformer and this is the worst. In this case, the organization lacks adequate focus on revenue growth or cost savings.
The second [...]

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Performance Development

Ditch awkward avoidance for authenticity

In a Recession: Recognize & Retain Your Star Performers, Part V

In a Recession: Recognize & Retain Your Star Performers, Part II

What is Your Unmatched Customer Value Proposition?

Simplify Your Mission, Vision and Values

Peter Drucker Nailed It!

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