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Posts tagged as:

Values

Terry Lauter Comp

Values That Truly Drive Performance

March 21, 2011 · 0 comments  by Terry Lauter Comp

in Organizational Growth, Performance Management

teamworkYou’ve seen the posters. You may even have a couple in your office. A vibrant picture depicts a mountain climber reaching the mountain peak and then reaching out his hand to give his fellow climber a lift to the top. Big bold words underneath read “TEAMWORK.”

The posters are nice and no doubt, they can evoke some powerful emotion and inspiration. But how much do they really say about your company?

A lot of times these posters are put up with much excitement as you attempt to position them as a constant reflection of your company’s vision and values. TEAMWORK, INTEGRITY, COMMUNICATION….

With good intent, all these concepts may have been integrated into your company mission statements or values. But soon after, these values fell flat and those posters on the wall lost their effect.

Workforce Management’s Kris Dunn writes that “most company values and mission statements are so far removed from daily activity that they never become useful as gauges on how work is actually done in a company. They also aren’t front and center enough to guide decision-making on a daily, weekly or even quarterly basis.”

But what’s even worse than having posters that have lost their meaning? How about employees that have lost their way?

Katie knows communication is an important value to the company. And she even knows she’ll be graded on such when her performance reviews come around. But “communication of what and with whom” she wonders?

Bobby thinks it’s great that his employer touts “integrity in all business interactions.” But “will my boss recognize my efforts to bring integrity to the job? What if my view of integrity is different from his view?”

Typically, when we see an initiative fail in an organization it’s due to a lack of personal accountability. But if company leadership doesn’t establish measurable values, they’re shooting themselves in the foot before the race even begins, and setting their employees up to fail with them.

Healthy, high-performance organizations realize this and hold their people accountable for achieving specific, measurable and realistic objectives. And that’s exactly what Dunn calls upon companies to do when they are constructing their mission statements and values.

Dunn’s example in a nutshell:

Ineffective nebulous value statement: INTEGRITY–Demonstrates uncompromised integrity in all actions with customers, team members and all other stakeholders.

Good, measurable value explanation:

“Create three to four statements that illustrate how integrity plays out on a daily basis in your organization. Then have the manager rate employees on how they perform against the behavioral statements you created.”

INTEGRITY–Demonstrates uncompromised integrity in all actions with customers, team members and all other stakeholders.

As evidenced by:

  1. Team member keeps all commitments (large and small) and effectively communicates changes as they occur.
  2. Team member effectively balances needs of company with needs of customer, doing best to represent the interests of both parties.
  3. Team member acts upon identified unethical conduct.

Placing measurable descriptions on your company’s values will keep your employees motivated and focused, and will give you a solid ground for judging and driving employee performance.

For the next several weeks, we’ll help you brainstorm ways to measure some of the most common company values. Stay tuned.

To read Dunn’s full article, click here: http://www.workforce.com/archive/feature/hr-management/why-integrity-doesnt-drive-performance/index.php.


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Terry Lauter Comp

Performance Morsel of the Month

December 16, 2010 · 0 comments  by Terry Lauter Comp

in Uncategorized

morselA telecommunications firm was struggling to regain focus/momentum during a troubling downturn in its industry sector. LTC Performance consultants clarified the mission, vision and values and the specific business niche. Then, they aligned goals throughout the organization.

The Results: Leading a taskforce to analyze competitive positioning; facilitated mission, vision, values and aligned goals via LTC’s methodology. Client pleased - employees reported feeling valued and engagement increased significantly.

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Larry Comp

Simplify Your Mission, Vision and Values

May 20, 2009

A large number of companies develop their mission, vision and values as part of their organization’s strategic planning efforts. Unfortunately, many of them fail to achieve a solid return for their efforts. Three reasons for this are: (1) they are unclear about the difference between mission and vision; (2) they fail to engage their employees [...]


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